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July 08, 2009

Adobe Captivate 4: Project Templates... A Strong Foundation For New Projects

by Kevin A. Siegel 

If you want to take the best components of any Captivate project and use them over and over, you can save any of your existing Captivate projects as a project template. The next time you create a Captivate project, you can use the project template and quickly produce a new project that contains those "best in class" components from the template.

A good project template will contain, at the very least:
  • An introduction slide
  • A conclusion slide
  • A customized skin
  • Document Info
  • Variables, widgets and actions as appropriate
  • Project Start and End settings
To create a project template...

  1. Open an existing project and choose File > Save As (or create a project template from scratch by choosing File > New > Project and selecting Project Template from the Create tab).

  2. Choose Adobe Captivate Templates (*.cptl) from the Save as type drop-down menu.

  3. Give the template a name and click the Save button.

    Notice that the project name that appears in the title bar now includes the CPTL extension of a project template.

To use a project template...


  1. From the Create Project area on Captivate's Welcome screen, click From Template.

    Create a new project using a project template.

    The Open dialog box will appear.

  2. Open your template.

    The new project that is created will be untitled, even though you opened the template. Notice also that the project's name contains a CP extension, indicating that it is a Captivate project, not a template.

    Other than the file name extension, your new project is identical to the template you created in every way and it has all of the settings of the template.

  3. Choose Insert > Recording Slide.

    The Record additional slides dialog box will appear. Select the options in this dialog box to suit your needs and then click OK.

    The red recording area will appear with the control panel. At this point, you will record your lesson using the capture method and settings as appropriate.
***
 
Need to learn the basics of Adobe Captivate 4 fast? Attend a live, 2-day online training class. Click here for more information. Looking for more Advanced Captivate 4 training? We've got you covered. Click here for more information.

Acrobat 9: Can You Read Me a Story?


People who attend my Acrobat classes are always surprised when they find out some of the cool things that PDF files and Acrobat itself can do. Many students leave my classes delighted with their newfound skills which allow them to enhance their PDF files interactively.

Folks love bookmarks and links. They are thrilled with buttons and actions. But the one feature of Acrobat itself that no one is quite prepared for is that PDF files that containing live text (not images of scanned text) can be read to them out loud. Unlike Web sites, no additional screen reading software is required to hear your PDF file. Acrobat has its own voice--well, actually it's your operating system's voice. To hear Acrobat read your document out loud to you, first 'turn on the main power switch.' Choose View > Read Out Loud > Activate Read Out Loud.

Activate Read Out Loud

Once activated, you will tell Acrobat exactly what portion of your document is to be read. The presented choices are Read This Page Only and Read to End of Document. If, however, you take your select tool and drag to highlight a block of text, Acrobat will read the selected text to you. The robot-like voice is your operating system's default voice. In the case of Windows, you'll think you're standing in a 1980s video arcade. You can go to Acrobat's Preferences and select Reading to edit the voice settings. There are plenty of 3rd party vendors that sell amazingly realistic computer synthesized voices such as NeoSpeech.

Two final points... and you may thank me for this if you choose to try this cool Acrobat feature:
  1. No matter how hard you press the Escape key to stop the reading, it won't work. You must use the View > Read Out Loud > Stop command.

  2. Remember that 'main power' switch I talked about? Turn it off when you're done! If you don't, you'll select some text a few hours later and Acrobat will send you through the ceiling when it begins to read out loud to you, and you're not expecting it! To turn off the Read Out Loud command, choose View > Read Out Loud > Deactivate Read Out Loud.

***

Join Dave online and learn how to unlock the power of Acrobat. Click here for more details.

***
 
David R. Mankin is a Certified Technical Trainer, desktop publisher, computer graphic artist, and Web page developer. He is an Adobe-Certified Expert in Acrobat

Grammar Workshop: On Loathing the Misuse of Loath

by Jennie Ruby

I was reading an economics book on my Kindle the other day (yes, I know, how many ways at once can one person be a nerd), and noticed the word loath incorrectly spelled loathe. The strange thing was that I remembered the same writer using that word correctly earlier in the book.

Now one advantage of the Kindle over a printed book is the word search feature, so I was able to locate the examples. Here are four excerpts from the book. Can you tell which ones are correct?

  1. "Even those who laud the effects of highly competitive markets are loathe to experience them personally..."

  2. "...was a risk that growers were loath to assume..."

  3. "...and many were loathe to do so..."

  4. "Chinese producers are loath to waste cotton..."

Here's the deal: loath is an adjective meaning "unwilling to do something contrary to one's ways of thinking" (Merriam-Webster OnLine). Loathe is a verb meaning "to dislike greatly and often with disgust or intolerance."

Answers: Samples 2 and 4 are correct. Samples 1 and 3 are incorrect.

A memory aid I find helpful is to compare these words with similar words that are easier to distinguish: breath (noun) vs. breathe (verb) and cloth (noun) vs. clothe (verb). The ones with the e on the end are the verbs, and the same is true of loathe.

Note: The quotations are from The Travels of a T-Shirt in the Global Economy by Pietra Rivoli. I blame the editors and proofreaders for this oversight; the writer did an excellent job.

*** 

 

About the Author: Jennie Ruby is a veteran IconLogic trainer and author with titles such as "Editing with Word 2003 and Acrobat 7" and "Editing with MS Word 2007" to her credit. Jennie specializes in electronic editing. At the American Psychological Association, she was manager of electronic publishing and manager of technical editing and journal production. Jennie has an M.A. from George Washington University and is a Certified Technical Trainer (Chauncey Group). She is a publishing professional with 20 years of experience in writing, editing and desktop publishing.

***

Join Jennie in our online classes (she'll be teaching two upcoming classes for IconLogic): Writing Training Documents and eLearning Scripts and Editing with Microsoft Word 2007.

Questions of the Week

Adobe Captivate 4 Question: Why Can't I Open Projects?

I'm running Captivate 4 on a PC with Windows Vista 64. When I try to open projects, they seem to open (the name appears in the title bar), but they don't actually open. Any ideas?

Answer:

Captivate is not Vista 64 bit certified and many features are not likely to work perfectly. However, this particular issue was resolved via a patch. You can download and install the patch by starting Captivate and choosing Help > Updates.

***
 
Adobe Captivate 4 Question: Why Aren't My Failure Captions Appearing?

I have run into an issue with failure captions for click boxes and buttons. I began a project in Captivate 4 for a client and found failure captions were not displaying. Success and hint captions displayed without issue, but no failure captions. This happened on multiple slides. I then began rebuilding the project in Captivate 3 and found the same issue. I am running Windows XP sp2, IE6 (client standard), and Flash Player 10.0.22.87. Captions are set to display for the default 3 seconds, with a half second fade in and out. This is a hand built project (no recording). I have tried the following to correct the issue:
  1. Deleted both captivate_v30 and captivate_v40 dat files.

  2. Created a one slide blank project in both Captivate 3 & 4, inserted a click box and button with success, failure and hint captions on each. These worked.

  3. Copied the interactions from the blank slide to my project, issue returned. Success and hint captions displayed, failure captions did not.

  4. Uninstalled Flash Player 10 and installed Flash Player 9.0.151.0. No impact on the issue.

  5. Uninstalled and re-installed both Captivate 3 and 4 with no impact on the issue.
I am wondering if you have heard of this issue and may have any insight to its cause/solution. I have submitted a ticket to Adobe but have not heard anything back yet.
 
Answer:


The problem is probably more simplistic. Check your slides and see if there are multiple, competing objects on a slide.

 
 

Response:

 

I did find that the competing objects were the issue. I had an Exit and Back button set to display for the entire slide duration that was interfering with the objects I intended the student to use in the simulation. Once I adjusted their timing to appear after the last interaction object on each slide everything started to work. 

***

Adobe Captivate Question: Why Won't My PNG Backgrounds Colors Change?

Laura Hesketh, a Learning and Development Specialist working in Australia sent the following email:

"I am an instructional designer currently contracted to the Commonwealth Bank to develop a range of eLearning modules in Captivate 3 (they're not ready to upgrade to 4 yet).

I'm having a recurring challenge with Captivate making the transparency of my PNG images black, and have not found a way to overcome this issue. I have tried locking the transparency with Photoshop then updating the file but to no avail this time. Using the background colour transparent check box doesn't give a nice clean image on a white background. I was wondering if you would be able to help me solve this problem."


Answer:

Before I could respond in any meaningful way, Laura sent a second email with this:
 
"Essentially, Captivate 3 seems to interpret the transparency in an image as black if the file size is large.  It seems to happen in the resizing compression.  There are two ways I have found to overcome this:

  1. The most effective is to reduce the file size to less than
    100kb. For most Captivate projects this still offers a good quality resolution in PNG format.

  2. Using Photoshop, lock the transparency then save the file again. If the save was previously interlaced then choose the opposite (none) this time--reverse if interlaced previously. Then reimport the file. This is not always effective but for some quirky reason, sometimes it works. It will not work with very large files but seems to work with stubborn smaller PNG files, where Captivate is interpreting transparency as black."

***

Adobe Captivate Question: Why Isn't Right-Clicking Working?

I have created a Captivate 4 aggregated file containing 5 swfs. Everything works beautifully except, and it's a show-stopper, the right-click functionality. For some reason, none of the right-click simulations work in any of the modules. Any experience with this issue? I have been searching and so far have not found this as anyone else's issue. I would really appreciate any help that you could give me.
 
Answer:
 
Perhaps this post will prove useful.
 
***
 
 
Adobe Captivate Question: Captivate to PowerPoint?

I know Captivate can take a PowerPoint presentation and publish, but I am wondering if it is possible to reverse the process. Can I take Captivate and publish as a PowerPoint presentation?

Answer:
 
Great idea, but you can't do it. The best you can hope for is to publish your Captivate SWF and import that onto a PowerPoint slide.

 
***


Got a question you'd like answered? Email me.

Link of the Week

Creating Flash Animations for Adobe Captivate

RJ Jacquez, Senior Product Evangelist at Adobe has created a very useful presentation demonstrating how to create animation in Adobe Flash specifically with Adobe Captivate in mind. Click here to watch the video.

July 02, 2009

Adobe Captivate 4: Run It... Automatically

by Kevin A. Siegel 

Ever wondered why, when inserting a CD or DVD into your computer, an application sometimes appears on its own? More likely than not, a tiny file called an INF (a Setup Information File) is working behind the scenes to automate the startup process of a specific program or file. If there is an INF file working behinds the scenes, it's a good bet that the INF is located on the same CD as the program that automatically opened.

You can harness the power of an INF file from within Captivate. The result: your published Captivate lesson will automatically open after your customer inserts the lesson disk into their computer. And believe it or not, creating the INF file is very, very simple.
  1. Open or create a Captivate project.

  2. Choose File > Publish.

  3. Select either SWF or Media from the Publish options at the left of the dialog box.

  4. Select Generate autorun for CD from the list of Output Options at the bottom of the dialog box. (Once selected, this option will create the INF file.)


    AutoRun selected during the Publish process

  5. Click the Publish button.

    Once the publish process is complete, and you open the folder where you published the lesson, you will see the INF file.

    INI file selected

  6. And that's that! All you would need to do at this point is copy all of the files in the publish folder to a CD. (I suggest testing the CD on a different computer than the one you use for Captivate development--just to be sure all of the dependent files needed to run the lesson are on the CD and working together.)
***
 
Need to learn the basics of Adobe Captivate 4 fast? Attend a live, 2-day online training class. Click here for more information. Looking for more Advanced Captivate 4 training? We've got you covered. Click here for more information.

Reader Feedback

David and Kevin...

HUGE kudos on the simple OCR article in the last Skills and Drills newsletter. I was LITERALLY looking at the OmniPage software when I opened the newsletter and found out that Acrobat does everything OmniPage does! I am re-formatting a book I published about 10 years ago and need to update and upgrade it. I only have a scan of a hardcopy (no softcopy). You just saved me dozens of hours of re-typing (or about $100 if I'd gone with OmniPage).

     -Cal Cooley

Link of the Week

A Trip Down Memory Lane: The World Before Acrobat

This one is sure to bring a smile to your face. Dave Mankin, who teaches our online Acrobat classes, has a BLOG containing a wonderful video showing what the business world was like before Adobe's introduction of Acrobat in 1993. Back in the day, sharing documents with coworkers and friends was, well, CHALLENGING!

Click here to watch the video.

And thanks Dave... I remember those days well. (I mean, I watched a television show about those days on the History channel. ~kas)

Why Not "Do Less With Less?"

by Jon Lloyd

Have you considered doing less with... well, less?

Seems like the phrase of the moment is "do more with less." Even the latest marketing email from Harvard Business has all the answers for you--a collection of articles for a measly $89, what a deal!

In today's challenging business climate, managers are under pressure to produce better results with the same or fewer resources than before. Maximum productivity is now absolutely critical at both the personal and organizational levels.

I agree that many organizations are looking to do more with less. There are less people and there is more work right? Um, maybe.

Is there more work? Probably. Given the nature of mergers and acquisitions, systems implementations such as LMSs and web conferencing systems to save money and train more people virtually, and a lot of companies that frankly still have their processes stuck in first gear, or maybe just stuck because that's the way it's always been done, well, there is certainly a lot to tackle.

Are there less people? Yes. No offense. If you haven't been touched personally in your family, or close friends, you know someone who knows someone that has been affected by the current economic crisis. No doubt. I can heartily empathize with you here.

I even noticed a recent article about "singletasking." Do you ever remember doing that? Hmmm, it's been awhile. However, I would not hesitate to see this as a new 'trend' that suddenly hits the cover of Newsweek.

The concept of doing "less with less" has to do with the fact that many organizations are stuck with old school processes and reasons for doing 'it'. Wayne (Hodgins) uses the term 'perfecting the irrelevant'. Here are some suggestions for doing less with less:

  1. Examine how your outputs and deliverables map to the company's goals and business needs. Decide what has to be done, and what is legacy - you're doing it because that's the way it's been done for.

  2. Determine how your processes for taking the remaining items to market can be optimized for scale. If you aren't looking at this now, you should. Whatever the business goals your company has, obviously growth is going to be one of them, and you need to build scalable processes and methodologies to scale to support it.

  3. Innovate. Take your team offsite. (Hey, McDonald's has free wifi. Your public library probably has a quiet workroom, also with wifi, that you might be able to use.) Determine what deliverables that you HAVE to produce can be done in a completely different way. There are plenty of sites and books about brainstorming, and using mindmapping tools are a great help.

Once you learn how to do less with less, you will most likely unleash not only enhanced productivity and happier team members, but also give yourself the mindset to continue to beat the stupid out of your systems, innovate to better serve your customers, and build highly scalable models to support long term growth. 
 
***

Jon Lloyd is the vice president, Client Services for VelocityMG.

Questions of the Week

Adobe Captivate 4 Question: What Do I Need to Use Captivate?

What are the system requirements needed to run the application?

Answer:

Captivate will run on most computers running Windows XP. If you are using Vista, most things will work fine but there are documented issues here and there. If you are using Windows Vista 64, careful. Captivate is not Vista 64 bit certified. You can read the specific system requirements here.

***
 
Adobe Captivate 3 Question: Are Simulation Time Limits Possible?

With Captivate 3, is it possible to put a time limit on a simulation? We'd like to have someone start the simulation, but finish within a certain time limit or be taken to a "Mission Failed" slide.
 
Answer:


Each question slide in your project can be assigned a time limit. However, if the project itself doesn't contain question slides, your LMS would have to control the time limits.

***

Adobe Captivate Question: Can I Track Lessons?

Is there a feature in Captivate that tracks a lesson as complete?

Answer:

If you're saying that you'd like to be able to track a customer's access to and completion of your published lessons, there is no feature within Captivate that will track multiple lessons. Tracking course completion is really the job of the LMS. Once you upload the content into the LMS (as a SCO and with eLearning quiz settings set up in Captivate), the LMS will track if your customer has taken and completed each lesson in a given course.

***

Adobe Captivate Question: Is There a Photoshop Plug-In for Creating CURs?

Regarding your Skills & Drills article about changing mouse pointers... to my knowledge, Illustrator and Photoshop can't save as CUR. Do you have a recommendation for a plug-in that would allow saving as CUR from either of these programs, or perhaps a workaround?
 
Answer:
 
This link should prove useful.

***

Got a question you'd like answered? Email me.

Grammar Workshop: The Classic Science/Technical Writing Sentence

by Jennie Ruby

If there is one sentence style that characterizes scientific and technical writing, it is the compound sentence with a transition word. Once when reviewing a young friend's 10th grade essay, I noted her impressive correct usage and punctuation of this sentence structure. She said, "Yes, I know. Those sentences are my secret weapon. I use at least one in every essay. Teachers love them!"

The beauty of compound sentences is that they allow complex and closely related ideas to be combined into one large sentence. Let's look at some examples. What you are going to see is two sentences separated by a semi-colon. The second sentence will begin with a transition word followed by a comma:
  • QuarkXPress was for many years the standard software for design work; however, In-Design usurped that position several years ago.

  • Relative cell addresses are the default in most Excel formulas; however, absolute addresses provide the ability to create formulas that do not change relative to their location in the spreadsheet.

  • The equation would not fit on one line; therefore, the designer displayed it in a box at the bottom of the page.

When combining ideas, be sure to consider using this "secret weapon."

*** 

 

About the Author: Jennie Ruby is a veteran IconLogic trainer and author with titles such as "Editing with Word 2003 and Acrobat 7" and "Editing with MS Word 2007" to her credit. Jennie specializes in electronic editing. At the American Psychological Association, she was manager of electronic publishing and manager of technical editing and journal production. Jennie has an M.A. from George Washington University and is a Certified Technical Trainer (Chauncey Group). She is a publishing professional with 20 years of experience in writing, editing and desktop publishing.

***

Join Jennie in our online classes (she'll be teaching two upcoming classes for IconLogic): Writing Training Documents and eLearning Scripts and Editing with Microsoft Word 2007.

Acrobat 9: Adjusting Page Numbers


Many PDF files actually have dual personalities--they exist in the print world as traditionally printed documents, and as electronic paperless files.

One problem that can arise from this scenario is that a traditional print document's cover page and preface material will not carry traditional page numbers.

Take a look at any book on your bookshelf. The preface material and table of contents will likely have a separate numbering system--often times in lower case roman numerals. The "regular" Arabic numbering will begin when the book's subject matter begins.

Converting this same document to PDF automatically throws a monkey wrench into the works. The first page of any PDF file will initially be page 1. Perform a Go To Page command and you'll land on a different page than if you opened the print version.

How can you make the PDF version match the traditional print page numbers of its printed counterpart? Read on...

In this example, I have selected pages 1-4 in the Pages Palette, and then clicked on the palette's Options button (the gears).

I then selected the Number Pages command. I dialed in new settings for those selected pages by choosing Begin New Section and specifying Lower Case Alphas from the check list.

Acrobat Page Numbering

The end result is a document with pages i - iv as preface material and the main content beginning on the document's fifth page, but carrying the page number 1. Now the PDF file matches the print version's page numbers exactly.

Acrobat pages renumbered

These small details make your PDF files stand out from the rest. To learn more... MUCH more, enroll in an Acrobat 9 class.  Click here for more details.
 
***
 
David R. Mankin is a Certified Technical Trainer, desktop publisher, computer graphic artist, and Web page developer. He is an Adobe-Certified Expert in Acrobat.

Featured Online Classes

Writing Training Documents and eLearning Scripts

Congratulations! You've been selected to write the user manual for your company's next big software release. And following that, you've been invited to write the script for the company's Employee Benefits portal and eLearning lessons.

What's that you say? It's been a while since you had to write at such a granular level? Maybe you think your writing could be better? Or perhaps, like many tasked with writing training materials and scripts or user documentation, writing qualifies as "other duties as assigned."

This live, interactive writing course is designed for you. Think of it as an intensive retreat that will give the jump-start you need to create clear, concise step-by-step documentation that effectively educates and motivates adult learners.

To learn more about this class, click here.

 
***

Adobe RoboHelp 8: The Essentials 

You will learn the essential Adobe RoboHelp 8 skills that will get you up and running with RoboHelp in just two short days! You'll learn how to create and generate projects for FlashHelp, WebHelp and AirHelp. You'll also learn to create variables, snippets and context sensitive help.

 
To learn more about this class, click here.
 
***

Advanced Adobe Captivate 4: Beyond the Essentials
 
So, you've been working with Adobe Captivate 4 for a while; now you want to see what else the program can do to push your eLearning to the next level! Great! This class is for you.

To learn more about this class, click here.

Twitter and Adobe: 6 Degrees of Separation?

by Barbara Binder

By now you have all heard of Twitter, the free social messaging utility for staying connected in real-time. In a nutshell, you create an account where you can compose messages in 140 characters or less that you post to Twitter. Anyone who opts to follow you can read your messages. In addition, you can follow others who tweet about topic of interest to you.

I've only been on Twitter for a few months, but already I've observed a major shift in the subject matter of the tweets. Initially, I picked some big names in the Photoshop world to follow, and promptly found myself reading about what they were eating; who they were watching at the airport while waiting for a flight to some big conference; and that they were on their way to or from their daughter's soccer practice. Hmmm. I love the content of their Photoshop books, but this wasn't working for me.

Tweaking my Following list did the trick. After a few weeks, I had stopped following those talking about their personal lives, and picked up those who tweet about the software that I both use and teach. My personal opinion is that anyone in our industry is foolish not to be on Twitter. That's a pretty strong statement so here are a few reasons why:

You can follow and interact with the product managers and evangelists at Adobe. This kind of direct contact is unprecedented.

  • RJ Jacquez (rjacquez) is an Adobe Evangelist for eLearning and Technical Communication. I've watched RJ address support questions via Twitter, and this week he solicited feedback on adding new programs to TCS3.

    RJ Jacquez

  • John Nack (jnack) is the Principal Product Manager for Adobe Photoshop. In the past few weeks he has been asking for feedback on the addition (and removal) of Photoshop CS5 features.

    John Nack
  • Rufus Deuchler (rufusd) is the Senior Worldwide Evangelist, Creative Solutions at Adobe Systems for Illustrator and InDesign. He talks about all sorts of goings-on at Adobe.

    Rufus Deuchler

Still not convinced? You can follow your favorite Adobe trainers:

  • Kevin Siegel (iconlogic) is on Twitter and regularly lets us know where he is going to be presenting, and announces upcoming classes like the one shown below.

    Kevin Siegel

  • I'm on Twitter too (barbbinder), offering up tips and tricks, speaking engagements, upcoming classes and our free seminar series.

    Barb Binder

  • David Mankin (oboerista) and Jennie Ruby (JennieRuby) are both on Twitter as well.

You can follow some of the big publishers and professional organizations:

  • Peachpit Press (Peachpit) runs contests to give away free books (I won one).

  • NAPP (napp_news) runs contests to give away free training DVDS. (I won one of those, too).

  • InDesign Magazine (InDesignMag) lets their tweeps know when they are running subscription specials.

Yes, adding Twitter to your life can be a time-sucker, and I understand that. You have to impose time limits on how long you spend reading and following the posted links. But for me, the access to timely, accurate information is unprecedented, and I have no interest in returning to a Twitter-free world.
 
Hey, a one-hour session on creating a fun Twitter background in Photoshop would be a great addition to our free lunchtime seminar series. Follow me (barbbinder) and send me a Tweet expressing interest. Once I hear from 10 of you, I'll put it on the schedule and will let you know first, via Twitter!

*** 

Need to learn FrameMaker fast? Attend my live, 2-day beginner beginner class or my 2-day advanced class. 

*** 

About the author: Barbara Binder is the president and founder of Rocky Mountain Training. Barbara has been a trainer for nearly two decades and has been recognized by Adobe as one of the top trainers in the world.

June 28, 2009

Questions of the Week

Adobe Captivate Question: What's The Best Way to Get Audio to Play?

I'd like my customer to click something in one of my lessons and play an audio file. If I attach the audio to a button that I'd like to play the sound, the sound plays by itself. What am I missing? I don't want the audio to play until the customer clicks.

Answer:

Attach the audio to a success caption that is, in turn, hooked to the button. Make the success caption transparent. When your customer clicks the button, the success caption (which will be invisible) will appear and the sound will play. How's that for slick?

***
 
Adobe RoboHelp Question: Is There A Book Out There?

I'm a technical writer for CACI in northern Virginia.  I will be learning RoboHelp for the first time starting with version 8.  Because I essentially have to do this on my own, what manual is out there that would be best for a beginner starting with RoboHelp 8?
 
Answer
:

My RoboHelp 8 book should get you up and running quickly.

***

Adobe Captivate Question: Can I Change the Mouse Pointer?

I am writing to you because I just encountered a "problem" with Captivate and I was wondering if you could help me. We are working on some Adobe InDesign software simulation modules and Captivate isn't showing the correct mouse cursors on the mouse paths.  This is especially crucial when dealing with Adobe applications that have such a wide array of mouse cursors for each one. Do you know if Adobe has published a set of "Adobe cursors" to use with Captivate?  If not, would you recommend a way of working around it?

Answer:

You can right-click the mouse pointer and change the cursor at any time. If the pointer type you need isn't available, you can create a CUR file using just about any image editing program (like Illustrator or Photoshop) and load the image you need.

***

Adobe Captivate Question: Is There A Better Way to Move On in a Text Entry Box?

I am creating a Captivate project and have inserted a text entry box. I cannot seem to figure out how to make it so that it moves on when my customer has typed in the field. I don't want them to have to press Enter or Tab or click anything. I just want it to move on when they have keyed the correct info. Is this possible?
 
Answer:
 
Yes, it's possible... you just have to get a little creative. If you want your customer to type car into the field, set the text entry box to have a keyboard shortcut using the letter r. When customers type that last letter, they'll move depending on how you set the properties (navigation) of the text entry box. Careful. The shortcut is a one-shot deal. If you tell them to type carr and use an "r" shortcut, it will activate when they type the first "r" and not wait for second.
***

Got a question you'd like answered? Email me.

Adobe Acrobat 9: OCR!

PDF files can contain searchable, editable, read-out-loudable text (that's an article for another week!). However, not all PDF files contain 'real' text. If the PDF file was converted from an image, such as a PC fax file or a screen capture, the PDF will contain pictures of text instead of text. Our eyes and brains can certainly read the text, but the computers cannot.

Cataloguing, editing, searching and reading text that is actually an image out loud are not possible without first processing the PDF through some sort of Optical Character Recognition (OCR) process.

Back in the day, I owned a utility called OmniPage Pro that miraculously turned images of text into editable text. The product is still available today, but you might be able to save some money if you need to call upon OCR technology because, believe it or not,  Adobe has included document OCR in Acrobat 9 Professional.

With an image-based PDF file open, choose Document > OCR Text Recognition > Recognize Text Using OCR.

You will be presented with a dialog box where you can specify a desired page range. You can optionally click the Edit button and select OCR settings.

OCR dialog box

The PDF Output Style options allow you to predetermine how your OCR processed file will be displayed once processed. Try selecting ClearScan from the drop-down menu to have your processed PDF file show the file's text in a less scanned look. This can also greatly reduce the processed file's size, since it will replace the original image of text with actual text. Don't worry about any non-text items such as graphics in the original file. Acrobat's OCR engine will likely understand that it's a picture and just leave it alone.

Once your file has been processed, you can click in the Find toolbar or use Acrobat's Search feature to locate desired words and phrases.

Find text after OCR conversion

Acrobat is loaded with gems like this. I am constantly hearing the words "I never knew that!" from seasoned Acrobat users. Come sign up for a class and see what tools and features are waiting to be discovered and used to increase your productivity... and marketability!

 
***
 
Would you like to discover the gems hidden in Acrobat? We've got a live, online class for you. Click here for more details.
 
***
 
David R. Mankin is a Certified Technical Trainer, desktop publisher, computer graphic artist, and Web page developer. He is an Adobe-Certified Expert in Acrobat.

June 26, 2009

New Facebook Policy Impacts Businesses

Business owners should be aware of a new Facebook policy that took effect at 12:01 a.m. this past Saturday morning, June 13, 2009. As of that date, Facebook began permitting customers to sign up for URL addresses that incorporate unique words, such as a business name.

This article explains why this change may be important to your business, and how any business that currently possesses one or more federal trademark registrations can block others from taking your trademarks on Facebook.

What is Changing

  • Any profile on Facebook currently has a URL that looks like this: www.facebook.com/profile.php?id=123456

  • The NEW policy will permit the profile to identify the user.  So, for company x, the new profile would be:
    www.facebook.com/companyx
This will make it easier for people, including the millions of Facebook users, to find you or your business and visit its profile page.

This new policy, however, could also open the door to trademark misuse by competitors or others who might try to reserve your business's name or other trademark on Saturday morning.

Here is how you can prevent that from happening IF YOU HAVE A FEDERAL TRADEMARK REGISTRATION

Facebook is permitting trademark owners to block anyone else from signing up for a Facebook URL that contains registered mark.  We recommend that businesses do this immediately for every federally registered trademark that they own.  Click here for the direct link to the Facebook page that allows trademark owners to create the block (then click on Intellectual Property Rights Holders).

With or without a trademark registration, you may still want to sign up for a URL that incorporates your business name, or product or some other unique word.  Here is how to do that:
  • Log onto your existing Facebook profile. A prompt will appear asking if you want to create a unique URL. This will give you the right to choose what your URL will be (most likely, the name of your company, a product, a brand, etc.).

  • If you own a federal trademark registration, you may block others as described above regardless of whether you currently have a Facebook profile.
***

Article courtesy of Josh Glikin, Bowie & Jensen, LLC, Attorneys at Law.

Links of the Week

Adobe Captivate Accessibility Features

This article touches on the Accessibility features found in Adobe Captivate versions 3 and 4.


***


Software Review of Adobe FrameMaker 9


Adobe FrameMaker 9 is a key part of the Adobe Technical Communication Suite 2 (TSC2). In this article T. Michael Testi, a software developer, writer and photographer, introduces novices to FrameMaker, its power as a long-document publishing tool and FrameMaker's role in the TCS2. Click here to read the article.

Featured Online Classes

Writing Training Documents and eLearning Scripts

Congratulations! You've been selected to write the user manual for your company's next big software release. And following that, you've been invited to write the script for the company's Employee Benefits portal and eLearning lessons.

What's that you say? It's been a while since you had to write at such a granular level? Maybe you think your writing could be better? Or perhaps, like many tasked with writing training materials and scripts or user documentation, writing qualifies as "other duties as assigned."

This live, interactive writing course is designed for you. Think of it as an intensive retreat that will give the jump-start you need to create clear, concise step-by-step documentation that effectively educates and motivates adult learners.

To learn more about this class, click here.

 
***


Introduction to Adobe Acrobat

This two-day class covers the basics of Adobe Acrobat 9 Professional. Learn how to create "good" PDF files and how to add basic enhancements. You will learn to edit PDF Documents (reorganize the pages in a PDF file, add and remove pages, update the numbering).
 
To learn more about this class, click here.
 
***

Upgrading from Adobe Captivate 3 to Captivate 4

Adobe Captivate 4  is possibly the greatest version of Captivate ever. It's so great and so jammed full of new goodies, you may not be able to find them all without a little help.

Join Kevin Siegel for a 3-hour, live training event and learn how to use the new Captivate features--and where the Captivate 3 features you've grown to know and love have gone.

Click here for more information or to register.

Questions of the Week

Adobe FrameMaker Question: Multiple Cells, One Footnote Reference... Possible?

I have a table in a FrameMaker document, I am trying to have three cells reference the same Footnote. However, the result I am getting is three separate Footnotes. Is it possible to have three different cells reference the same Footnote?

Answer:

Yes. Within FrameMaker, set up a cross-reference to the original footnote and request that it pull the <$paranumonly> from the desired footnote. Repeat this process for the other two.

***
 
Adobe Technical Communication Suite Question: What is the Best Way to Output Multiple Documents?

I have a question about single-sourcing documentation in the Tech Comm suite. My company produces software that can be somewhat cumbersome to install or upgrade. We have extensive documentation on how to install our various products and integrate them into a single environment.

Using RoboHelp's conditional build tag features, I have been able to build certain documents (such as our installation guide) that have multiple TOC's and produce customized documentation for certain environments. That way, if our installers are implementing a system in environment A, and environment B has a bunch of additional steps, they don't have to "skip this section" or refer to a bunch of Appendicies in order to install in environment A. This has worked out well, but as I convert our 15 years worth of documentation, it becomes clear that some of our major documentation intersects. For example a certain section on Windows User setup is required in both the Installation Guide and the Upgrade guide.

My question is this: What is the best method for creating one master "Documentation" project where I can update the topic once and have it update multiple documents? Would you suggest that I simply import all of the topics from my other documents and create more TOCs like I have done for our Installation guide?
 
Answer
:

I would suggest creating all of your documentation using FrameMaker (part of the TCS2) and, using conditional build tags, importing the FrameMaker chapters to RoboHelp by reference. Once the content is in RoboHelp, you can have multiple TOCs hooked to multiple Single Source Layouts. Using this technique, you can rapidly produce very targeted print documents and Help Systems with a few clicks (not to mention interactive PDFs and Help Systems if you integrate Captivate eLearning lessons).

***

Flash Video Question: How Do I Do It?

I recently received and reviewed your book Essentials of Adobe Captivate 3. There is a video clip (Module 9, pages 157-159) that was inserted upon a slide and when previewed, a young lady walked onto the screen, made her statement, and then walked off the screen.

We are trying to do similar video clips with some of our projects. We have managed to make the background transparent but only by saving the clips as a PNG, whereby there is no audio.  Could you provide any direction as to how we might go about converting and importing our video clips into Captivate where they too will have a transparent background and audio?

Answer:

You are referring to Flash Video. The process is actually quite simple (although you'll need skill to create excellent videos... and good actors).

Film the subject against a green screen using just about any video recorder. Transfer the video to your computer and open the video in any program that can create chroma keys (the process of wiping out the background).


Once the video is edited, the final step is to save the video as Flash Video (FLV), which many video editing applications support (check the box prior to purchasing to ensure this feature is available).

***

Got a question you'd like answered? Email me.

Adobe Acrobat: You Might Need an Acrobat Class...

by David R. Mankin  

  • If your PDF files can't talk or sing... You might need an Acrobat class.

  • If your PDF files don't hyperlink to your web site...  You might need an Acrobat class.

  • If your PDF files don't open to the desired & intended view... You might need an Acrobat class.

  • If your PDF files are too big... You might need an Acrobat class.

  • If your PDF files are not Section 508 compliant... You might need an Acrobat class.

  • If your PDF files don't contain bookmarks... You might need an Acrobat class.

  • If your PDF files contain a picture that needs editing... You might need an Acrobat class.

  • If your PDF files look like forms but no one can fill them out... You might need an Acrobat class.

  • If you think the only way to make a PDF file is through the Print dialog box... You might need an Acrobat class.

  • If you think PDF stands for Pretty Darn Fancy... You might need an Acrobat class.

  • If you think all portfolios can be tucked under your arm... You might need an Acrobat class.

  • If you think the only thing you own with FLASH is your camera... You might need an Acrobat class.

  • If you think the Ink Manager is the guy down the hall with dirty hands... You might need an Acrobat class.

  • If you think Preflighting is only performed at the airport... You might need an Acrobat class.

  • If you think your colleagues can't save their filled-in forms because they only have Reader... You might need an Acrobat class.

  • If you don't know how to keep others from editing & stealing your PDF file's content... You might need an Acrobat class.

  • If you think the only buttons in Acrobat are the ones on your toolbars... You might need an Acrobat class.

  • If you think multiple actions require you to wear your Nikes... You might need an Acrobat class.

  • If you think all thumbnails need trimming from time to time... You might need an Acrobat class.

  • If you think your employees shouldn't use Distiller if they're under 21...  You DEFINITELY need an Acrobat class.
 
***
 
So, do you need an Acrobat class? We've got you covered. Click here for more details.
 
***
 
David R. Mankin is a Certified Technical Trainer, desktop publisher, computer graphic artist, and Web page developer. He is an Adobe-Certified Expert in Acrobat.

Grammar Workshop: Do I Have to Use Have?

by Jennie Ruby

During my grammar classes, I have often been asked, "Can I delete the word have in this sentence? Isn't it just wordy?"

The funny thing is, use of the word have is not a form of wordiness. When have is used in front of another verb, it is actually an auxiliary verb. That means it counts as part of the verb. And it creates a specific verb tense called the present perfect tense. Here is what that means.
The present perfect tense has two meanings. One meaning is that an activity that began in the past is still going on, as in: I have taught grammar classes for more than 10 years.

The second meaning is that an activity that began in the past has just now stopped: I have finished writing the report. Now I am preparing to send it to the printer.

The first meaning is often used to describe a person's experiences, as in:

  • I have visited Canada five times.


  • I have tasted tomatoes straight from the garden.


  • I have completed one triathlon. (It was a sprint-distance one. But that is another story.)
 

The main thing to remember is that the word have is an important part of the verb, and not something to routinely delete. Deleting it changes the meaning. Look at the difference between these two sentences:

  • I have worked there 6 years. (Clearly, I still work there.)


  • I worked there 6 years. (I no longer work there.)

I hope I have given you enough information to prevent the gratuitous deletion of have!


*** 

 

About the Author: Jennie Ruby is a veteran IconLogic trainer and author with titles such as "Editing with Word 2003 and Acrobat 7" and "Editing with MS Word 2007" to her credit. Jennie specializes in electronic editing. At the American Psychological Association, she was manager of electronic publishing and manager of technical editing and journal production. Jennie has an M.A. from George Washington University and is a Certified Technical Trainer (Chauncey Group). She is a publishing professional with 20 years of experience in writing, editing and desktop publishing.

***

Join Jennie in our online classes (she'll be teaching two upcoming classes for IconLogic): Writing Training Documents and eLearning Scripts and Editing with Microsoft Word 2007.

June 20, 2009

Adobe RoboHelp 8: Help is in the AIR

by Kevin A. Siegel

Adobe AIR lets application developers create rich Internet applications that can run outside of a Web browser and will work identically across multiple operating systems. While Adobe AIR is a fairly new technology, many large companies such as eBay, Yahoo, AOL, and NASDAQ are already tapping into its vast power to deliver content right to the users' desktop-without the need for Internet Explorer, FireFox, Chrome or any other Web browser.

RoboHelp allows you to generate layouts for Microsoft HTML Help, WebHelp and FlashHelp. Given the ever-increasing popularity of Adobe AIR, RoboHelp developers will likely be required to deliver a generated project in the Adobe AIR format. And since Adobe created the AIR technology, it just makes sense that this format would be fully supported in RoboHelp.

Here is how to generate an Adobe Air help system.
  1. On the Single Source Layouts pod, double-click the Adobe AIR layout icon (if the icon isn't there, click the Create Layout tool at the top of the Single Source Layouts pod and select Adobe AIR from the Output Type drop-down menu).

    Adobe Air Application Help

  2. Type a number in both the Version field and the Help ID field.

    Version field and the Help ID field

    The Version number will simply help you keep versions of the AIR Application straight should you make updates available. The Help ID is used for creating Context Sensitive Help. You should discuss the numbers you should be using with your application developer.

    Now you'll need to create a Digital Certificate.

  3. To the right of the Installer Settings area, click the Create button.

    The Create Self-Signed Digital Certificate dialog box appears.

  4. Type your company name into the Publisher Name area.

  5. Type a Password into both the Password and Confirm Password fields (write down the password you just typed).

  6. Type a name into the Save As field.

  7. Click the Browse button and open a folder on your hard drive.

    Digital Certificate dialog box

  8. Click OK.

    You are now back in the Adobe AIR settings dialog box.

  9. Type the same password into the Password field that you used a moment ago.

  10. Ensure Remember Password is selected.

    More digital certificate settings

  11. Click the Save button.

  12. Generate the Layout.

  13. Right-click the Layout and choose View.

    AirHelp Output

    Nice. The Help system appears in its own window--no need for a Web browser. 
***
 
Need to learn RoboHelp in a hurry. Come join Kevin's 2-day RoboHelp class. Click here for more information.

Adobe Captivate 4: Ready to Drop Some Megabytes?

by Kevin A. Siegel 

I recently had a student attend my Upgrading from Adobe Captivate 3 to 4 class who was concerned about two things: would her version 3 project upgrade to version 4 without incident; and was there anything I could do to make her project smaller (in megabytes).

First a bit of background information: this Captivate developer's version 3 project contained just 30 slides. A few of the slides contained  audio, most didn't. If I had closed my eyes and guessed what a project matching this description weighed (in megabytes), I would have guessed 5 or 10mb. In reality, the project weighed in at a whopping 300mb. No fooling... 300mb.

So back to the two questions at hand: would the project upgrade and would it get smaller? The answer to both questions was a resounding yes, but there were mixed results until I showed her a tried and true method for downsizing a project.

First, the upgrade process is simple. Choose File > Open in Captivate 4 and open the version 3 project. Captivate 4 will take care of the upgrade automatically (it may take some time if the project is large). During the upgrade process, the project in question magically shed some pounds... dropping from 300mb to 250mb. Poof! Just like that, 50 megabytes were gone.

Happy as we both were with that result, the file (now at 250mb), was still too bloated for its own good.

We took a look at her library... surely there would be hundreds of unused assets hiding there that, once removed, would lower her project size down to a respectable level. Unfortunately, the library had absolutely no unused assets.

Never one to give up, we tried this last ditch technique:
  1. We created a new, blank project that was the same width and height of the bloated project (640x480).

  2. We chose File > Import > Slides/Objects and imported all of the assets from the bloated project into the new project.

  3. We saved the new project and closed it.
 
I bet you're wondering if that made any sort of difference at all. Well yes... the file size dropped from 250mb down to 249mb. Nice! I know, I know... you're impressed. Um, wait a minute... you do realize I'm messing with you, right? In reality, the file size dropped from 250mb to 7mb. No fooling, no exaggerating... 7mb.

Just to see if this was some kind of illusion, the same developer produced another Captivate 3 project, this one 150mb. We ran the some steps as before (upgrading and then importing the assets into a new, blank project) with similar results: the project size dropped to 6mb.

Got a bloated project? Go ahead and give this technique a whirl. Please let me know what happens on your end (I'd be curious to see how small the project becomes).

Note: Prior to updating your projects from Captivate 3 to Captivate 4, make backups. Once the update process is complete, you cannot open the updated version 4 projects in Captivate 3.

***
 
Need to learn the basics of Adobe Captivate 4 fast? Attend a live, 2-day online training class. Click here for more information. Looking for more Advanced Captivate 4 training? We've got you covered. Click here for more information.

June 01, 2009

Adobe Captivate 4: XP and Captivate Not Getting Along? SubInACL It!

by Kevin A. Siegel 

I recently came across an article that reported some known issues between Adobe Captivate 4 and Microsoft Windows XP. Specifically, there is possible corruption in the Windows registry or incorrect permissions. The net result is that Captivate exhibits some or all of the following behaviors:
  • Captivate does not install correctly.

  • You are unable to create a Full Motion Recording (FMR).

  • You are unable to calibrate your microphone prior to recording audio.

  • You are unable to record audio at all.

  • You are unable to edit audio clips.

  • You are unable to import audio (you receive an "Unable to decode" alert).

Do any of these issues sound familiar? If so, this is no time to panic as you ask yourself that age-old question: "What's a Captivate developer to do?" Read on...

Microsoft has a utility called SubInACL that might help. According to Microsoft, "SubInACL is a command-line tool that enables administrators to obtain security information about files, registry keys and services, and transfer this information from user to user, from local or global group to group, and from domain to domain."

While it may not sound like SubInACL will be much use where Captivate is concerned, the program may fix things so that Captivate works properly in Windows XP (hey, it's worth a shot).

Here is how you use the SubInACL utility:
  1. Exit out of Adobe Captivate.

  2. Download and install SubInAcl from Microsoft Download Center.

  3. Download restorecp4reg.zip from the Adobe site.

  4. Unzip the contents of restorecp4reg.zip.

    When unzipping the files, note where you put them so you can find them during the next step.

    After unzipping the file, you should end up with a folder named restorecp4reg. Open the folder and you should see two files: restoreRegPermCP4.bat and restoreCP4regentries.bat.

  5. Copy restoreRegPermCP4.bat to the folder where SubInAcl.exe was installed (when I installed SubInAcl, it installed at C:\Program Files\Windows Resource Kits\Tools).

  6. Double-click restoreRegPermCP4.bat to run the file.

  7. Copy the restoreCP4regentries.bat to the folder where Adobe Captivate 4 is installed (typically C:\Program Files\Adobe\Adobe Captivate 4).

    And now for the only tricky part...

  8. Start Command Prompt (this is a utility that ships with Windows and can typically be started via Start > Programs > Accessories) and navigate to the folder where Captivate is installed.

    You can navigate to a folder using the Command Prompt by first typing cd, then typing the exact location you want and finishing by pressing [Enter].

    For instance, assuming Captivate is, in fact, installed at C:\Program Files\Adobe\Adobe Captivate 4, start Command Prompt and type:

    cd c:\Program Files\Adobe\Adobe Captivate 4

    Check your typing for spelling errors and then press [Enter].

  9. Next, type restoreCP4regentries.bat and press [Enter].

    A message will appear that says "DllRegisterServer in ___dll name' Succeeded."

    At that point, you should be all set... Captivate and Windows XP should play nicely together from this point forward.

Source: The Adobe Captivate Blog.

***

 
Need to learn Adobe Captivate 4 fast? Attend a live, 2-day online training class. Click here for more information.
 
Note: Our new Advanced Captivate 4 class is now available. Click here for more information.

Grammar Workshop: One Space or Two After a Period?

by Jennie Ruby

I have probably written about the spacing problem before, but the one-space versus two-space debate keeps coming back, and here is why.

In print publishing, variable-width fonts have always been used. Variable-width fonts do not require an additional space to enhance readability at the end of the sentence. The standard in print publishing has always been no extra space after a sentence.

Meanwhile, in the business world, when typewriters were first invented, they had only single-width fonts, like Courier, in which every letter had the same width assigned to it as every other. That means the narrow letter i receives the same width as the wide letter o. When the lettering is spaced like that, and the period at the end of a sentence is also spaced like that, it becomes difficult to notice the end of a sentence without an extra space. So double-spacing after a period was invented along with the typewriter.

From about 1870 to 1980, from the invention of the typewriter to the invention of the IBM PC, typing teachers rigorously taught every student to put two spaces after the period at the end of a sentence. They taught it with such certitude and vigor that students of those teachers can barely imagine not double-spacing after a period. Double-spacing was the standard in business typing for more than 100 years. Many of today's managers and directors come from this typewriter-based background and experience.  These managers usually insist on the double spacing.

Two worlds collide

Soon after the IBM PC was invented in 1980, every business person had on their desk a word processor with variable-spaced fonts just like print publishing. The habit of double spacing should have instantly disappeared. But the aforementioned typing teachers and their students simply transferred their typewriter skills to the computer, and the conundrum of one space versus two was born.

So what do we do?

One space is the right answer. But the practical answer is, if you can't convince your manager or director to go with one space, go ahead and use two.


*** 
 
About the Author: Jennie Ruby is a veteran IconLogic trainer and author with titles such as "Editing with Word 2003 and Acrobat 7" and "Editing with MS Word 2007" to her credit. Jennie specializes in electronic editing. At the American Psychological Association, she was manager of electronic publishing and manager of technical editing and journal production. Jennie has an M.A. from George Washington University and is a Certified Technical Trainer (Chauncey Group). She is a publishing professional with 20 years of experience in writing, editing and desktop publishing.

***

Join Jennie in our online classes (she'll be teaching two upcoming classes for IconLogic): Writing Training Documents and eLearning Scripts and Editing with Microsoft Word 2007.

Questions of the Week

Adobe Captivate 4 Question: Does PowerPoint 2003 Linking Work?

I am working through your new "Adobe Captivate 4: Beyond the Essentials" book and I have a question: I own PowerPoint 2003. Your book states that only PowerPoint 2007 works if you want to create a link between the PowerPoint presentation and my Captivate project. Is that true? If so, I'm bummed given the fact that I cannot afford to upgrade to PowerPoint 2007 any time soon.

Answer:

You are correct. My book does, in fact, state that only PowerPoint 2007 works with the new link feature. However, I am happy to report that PowerPoint 2003 does work just fine. During the beta rounds of my advanced Captivate book, my beta testers who owned PowerPoint 2003 reported that it did not work (I own PowerPoint 2007 and wasn't able to test it myself). I recently ran an online Captivate class where half the students owned PowerPoint 2003. Each and every person who had 2003 created the link without a problem. I have posted this correction to my book on my site. You can review the PDF of this and a few other minor corrections made to the book here.

***
 
Adobe Captivate 3 Question: Why Isn't My Link Working?

I am using Captivate 3 and a click box that is supposed to launch a URL. When I preview the slide, the URL works fine. However, when I launch the movie in our LMS and click on the box it closes the module and reports my status as unsuccessful.

Any suggestions on what could be happening?.

Answer:

Set the URL to open in a new window. (You can control that just to the right of the URL field). That should take care of the problem.

Question Follow-up:

I wanted to say THANK YOU!  The step we were missing was "opening in a new window." That worked perfectly!


 
***

Adobe Captivate 3 Question: Should I Upgrade to Version 4?

I currently have Captivate 3, but have the opportunity to upgrade to version 4. My question is should I accept the upgrade. My project files were developed in version 1, and then some were updated using versions 2 and 3. I will be updating some of these files again soon. Would it be better to stay with v. 3. Does it even matter?

Answer:

Speaking only for myself, version 4 is a wonderful upgrade and well worth the upgrade price. Since version 3 and 4 can coexist on the same drive, why not download the trial version from Adobe's web site and try the new features out for yourself. I'm offering a Captivate upgrade class that touches on many of the new features if that helps.
***

Got a question you'd like answered? Email me.

Adobe Acrobat 9: Controlling a PDF File's Initial View

by David R. Mankin  

Bookmarks are text based links that live in the Bookmarks Panel along the left edge of Acrobat & Reader's interface. They are very useful in accurately navigating through a long PDF file. Seasoned Acrobat/Reader users know to look for bookmarks right away, but what of the newcomers to Acrobat files? Can we assume that any PDF file with bookmarks will be showing those bookmarks automatically? Unfortunately, the answer is no. You can download a huge PDF file that is artfully loaded with bookmarks, and have a novice never even know that the bookmarks exist.

I believe that if the Bookmarks Panel is open, even the 1st time Reader user will click on a bookmark to see what it does. That same user might not even know to click on the Bookmark Panel's icon to snap it open.

How can you force any PDF file to open with the Bookmarks Panel showing? The switch is located on the Initial View section of the file's Properties Dialog Box. Choose File > Properties (the keyboard shortcut is Ctrl-D or Cmd-D on the Macintosh). The very first option presented is labeled Navigation Tab. If this option is set to Page Only, that document will open with just the page content showing every time.

Initial View dialog box

To force the Bookmarks Panel to be open every time the file is launched, change this to read Bookmarks Panel and Page. If you close the file and reopen it, you will see the Bookmarks Panel open automatically.

There are many other settings in this dialog box to explore, such as the Magnification & Page Layout options. You can even force your PDF file to open up without toolbars or the menu bar showing. Experiment and see how you can change the way the file opens after each tweak.

Don't let your PDF file be the one that doesn't get read thoroughly because the file's bookmarks were never discovered. You spent the time and effort making them, put them in your audiences view from the start.
 
***
 
Want to learn more about Adobe Acrobat? Attend Dave's live, 2-day online Acrobat class. Click here for more details.
 
***
 
David R. Mankin is a Certified Technical Trainer, desktop publisher, computer graphic artist, and Web page developer. He is an Adobe-Certified Expert in Acrobat.

Adobe Captivate 4: Patch Now Available

A patch is now available for Adobe Captivate 4. That's great news for Captivate developers who have noticed a few issues with this newest version of Captivate.

Among other things, the patch improves Captivate's audio quality significantly. In addition, there is improved support for USB microphones and sound cards for those developers using Captivate with MS Vista.

An issue with linking to other Captivate projects has been resolved. And now the correct project title appears as the HTML title when the project is published and viewed in a Web browser.

You can learn more about the patch here.

Downloading the patch is simple (and free): start Captivate and choose Help > Updates

May 31, 2009

Adobe Photoshop CS4: Resample or Not? That is the Question!

by Barbara Binder 

Coming up with the right resolution for an image can be tricky, especially when you are not yet sure how you intend to output your image. Print files need lots of pixel information, or detail (i.e., 266-300 ppi), while files intended for e-mail or posting on a web page can get away with a whole lot less (i.e., 72 ppi).

Knowing that Photoshop is really good at throwing away extra pixels (downsampling), but not so good at adding new ones (upsampling), most of us set our digital cameras to their highest possible resolution, for maximum flexibility.

So how come the files say that they are just 72 ppi (pixels per inch) when you open them up for the first time? The key is learning to understand the Image > Image Size dialog box. Here's how the dialog box looks when I open up an image freshly transferred from my camera:

Image Size dialog box

Yes, the dialog box indicates my file is just 72 ppi, but take a look at the document width and height: 45.333 inches by 34 inches! To figure out how large I can print it, I do two things:
  1. Deselect the Resample Image checkbox.

  2. Change the resolution to 300 ppi.

With Resample Image off, I keep the exact same number of pixels in the image, but they become smaller when I increase the resolution. This dialog box tells me I can print anything up to an 8" x 10" with this camera (with a little room for cropping).

Image Size dialog box with Resample Image deselected
 
***
 
Want to take a 2-day, live, online Adobe Photoshop with me? Click here.
 
***

About the author: Barbara Binder is the president and founder of Rocky Mountain Training. Barbara has been a trainer for nearly two decades and has been recognized by Adobe as one of the top trainers in the world.

May 21, 2009

Featured Online Classes

Writing Training Documents and eLearning Scripts

Congratulations! You've been selected to write the user manual for your company's next big software release. And following that, you've been invited to write the script for the company's Employee Benefits portal and eLearning lessons.

What's that you say? It's been a while since you had to write at such a granular level? Maybe you think your writing could be better? Or perhaps, like many tasked with writing training materials and scripts or user documentation, writing qualifies as "other duties as assigned."

This live, interactive writing course is designed for you. Think of it as an intensive retreat that will give the jump-start you need to create clear, concise step-by-step documentation that effectively educates and motivates adult learners.

To learn more about this class, click here.
 
***


Upgrading from Adobe Captivate 3 to version 4

Adobe Captivate 4 is jammed full of new goodies... you may not be able to find them all without a little help.
 
Join me for a 3-hour, live online training event and learn how to use the new Captivate 4 features--and where the Captivate 3 features you've grown to know and love have gone.
 
To learn more about this class, click here.
 
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Advanced Adobe Captivate 4

So, you've been working with Adobe Captivate 4 for a while; now you want to see what else the program can do to push your eLearning to the next level! Great! This class is for you.

To learn more about this class, click here.

Questions of the Week

Adobe RoboHelp Question: RoboHelp on a Mac?

Does RoboHelp support Mac? Or, does a Mac support RoboHelp?

Answer

If you generate WebHelp, FlashHelp or AirHelp, those layouts will run on a Macintosh. However, the RoboHelp software is not available (and has never been available) for the Mac. 

 
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Adobe Captivate Question: When Will Your Advanced Captivate Book Ship?

Hi. I am eager to receive your new Captivate book (Beyond the Essentials). Any idea when it will begin shipping?

Answer:

The book went to the printer last week. According to representatives at my fullfillment house, it will begin shipping this week. You can order the book here.
 
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Adobe Captivate Question: Why Can't I See the Playbar without Scrolling?

Can you please assist me with the following: my original project size is 960 x 720. When I play it in a 1024 x 768 screen resolution, I have to scroll down to see the playback bar. Any idea why?

Answer:

Depending on how many toolbars you have open in your Web browser, 960 can take up a huge chunk of your screen. That's why I suggest a maximum size of 800x600. Even then, depending on the browser setup, things can get tight.
 
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QuarkXPress Question: Do You Have a Book for 8?


Greetings. I am a big fan of your QuarkXPress 7 book. Do you happen to have a book about QuarkXPress version 8?

Answer:
 
Yes. I have a beginner QuarkXPress 8 book available here.


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Got a question you'd like answered? Email me.

Grammar Workshop: Every day or Everyday?

"When should I use every day and when should I use everyday? My boss wants to know."

I received this query by e-mail and quickly shot off a reply: "You use everyday as an adjective and as an adverb."

After I hit send, I wondered whether I should verify that this distinction is always true, so I looked it up in The Oxford Dictionary of American Usage and Style. To my relief, I had it right. Here are examples of how to use everyday versus every day.
  • You may well use this advanced program feature every day.

  • This is an everyday fix for common system problems.

You can tell you need the solid version (no space) if everyday is followed by a noun. An everyday exercise, an everyday occurrence. You can tell you need every day open (spaced) when it answers the question "when does the action of this sentence occur?"

  • Things like this happen every day.

  • Every day he saves the files to the external hard drive.
In both sentences, every day answers when: when do things like this happen? Every day. When does he save the files? Every day.

When will I answer grammar questions for you? Every day! 

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About the Author: Jennie Ruby is a veteran IconLogic trainer and author with titles such as "Editing with Word 2003 and Acrobat 7" and "Editing with MS Word 2007" to her credit. Jennie specializes in electronic editing. At the American Psychological Association, she was manager of electronic publishing and manager of technical editing and journal production. Jennie has an M.A. from George Washington University and is a Certified Technical Trainer (Chauncey Group). She is a publishing professional with 20 years of experience in writing, editing and desktop publishing.

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Join Jennie in our online classes (she'll be teaching two upcoming classes for IconLogic): Writing Training Documents and eLearning Scripts and Editing with Microsoft Word 2007.

Adobe Captivate 4: Adding Accessibility Text to Slides... As Easy as 1, 2, 3

by Kevin A. Siegel 

You can use Adobe Captivate to create eLearning lessons that are accessible to users who have visual, hearing, mobility or other types of disabilities.

The World Wide Web Consortium (W3C) publishes the Web Content Accessibility Guidelines, a document that specifies what designers should do to their Web content to make it accessible. Today, many countries including the United States, Australia, Canada, Japan, and countries in Europe have adopted accessibility standards based on those developed by the W3C.

In the United States, the law that governs accessibility is commonly known as Section 508. Part of the Rehabilitation Act of 1973, Section 508 requires that federal agencies develop or use information technology that is accessible to people with disabilities. You can learn more about Section 508 by visiting www.section508.gov.

Generally speaking, eLearning is considered accessible if it can be accessed and used by people without depending on a single sense or ability. Users should be able to move through your lessons using either a keyboard or a mouse. In addition, your lessons should include visual and auditory elements to support both hearing and visually impaired customers.

One of the easiest things you can do to make your Captivate projects accessible is to select Enable Accessibility (Edit > Preferences > Project > Publish Settings). Combine this simple act with filling in the Project name and Description (File > Document Info) and a screen reader will read the name and description when the published SWF file is played.

Accessibility Text

Once you have selected Enable Accessibility, your published Captivate lessons can be read by a screen reader. Screen readers are programs that use auditory feedback to translate screen information to a user. In addition, the screen reader acts as a mouse pointer providing navigation via keyboard commands-the user does not have to select anything. Screen readers typically rely on Microsoft Active Accessibility (MSAA) to distinguish screen elements as a button, dialog box, a link or a menu.

According to Axistive, "the three main screen readers in North America are (in order of market share) JAWS, Window-Eyes and Hal, which together sell around 3,000 (units) yearly."

Here are three quick steps to add Accessibility Text to a Slide:

  1. Right-click a slide and choose Properties

  2. Click the Accessibility button

    The Slide Accessibility Text dialog box will appear. When a screen reader reads this slide, it will only read what it sees in the Slide Accessibility area. It will not read slide captions.

  3. Type the text you'd like the reader to read out loud and click OK (alternatively, you can click the Insert slide text or Insert slide notes button to quickly use existing text as your Slide Accessibility Text)

    Adding Accessibility Text to a Captivate slide
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Need to learn Adobe Captivate 4 fast? Attend a live, 2-day online training class. Click here for more information.
 
Note: Our new Advanced Captivate 4 class is now posted on our Web site. Click here for more information.

Adobe Acrobat 9: Fix Your Acrobat!

by David R. Mankin  

I've received panicked calls from dozens of Acrobat customers over the years who are certain they broke their installation of Acrobat.

"What is specifically wrong with Acrobat on your machine?" I would ask.

"It doesn't look right," they would say. "There's something missing from the top or the side."

We use programs for hours a day, and click on things over and over again without even knowing what they're called. It's not important to know what something's called to use it effectively, but when you call for tech support, the person who wants to help you needs to know what's broken!

Here are three things that appear to frequently "break" in Acrobat, and aren't really broken at all--they're just hidden and need to be restored.
  • If you are viewing a PDF file, and you don't see the main menu (File, Edit, View, Document, etc.) across the top of your Acrobat interface, you are missing your Menu Bar (that's its official name). The keyboard shortcut used to toggle showing and hiding the Menu Bar is the F9 key. Odds are good that if you press F9, your missing Menu Bar will quickly come back to its rightful place at the top of your Acrobat window.

  • If you attempt to click on a tool like the Save button or the Print button, and there are no tools to be found, you may want to try pressing the F8 on your keyboard (this key is a toggle that shows and hides toolbars).

  • Some folks have been puzzled by missing Navigation Panels, like the Pages Panel, Bookmarks, etc. They don't even see little icons on the left side that, when clicked, spring the panels open. The easy solution to this problem is to press the F4 key on your keyboard (this displays and hides the Navigation Panel).

Knowing the correct terminology and these quick and simple keyboard shortcuts will possibly get you out of trouble, and perhaps make you look like an Acrobat wizard with your colleagues.
 
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Want to learn more about Adobe Acrobat? Attend Dave's live, 2-day online Acrobat class. Click here for more details.
 
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David R. Mankin is a Certified Technical Trainer, desktop publisher, computer graphic artist, and Web page developer. He is an Adobe-Certified Expert in Acrobat.

May 17, 2009

Adobe Photoshop CS4: Crop and Straighten

Are you digitizing your paper photographs to preserve them for the future? If not, you should be thinking about it, because our priceless paper photographs are fading and yellowing even as you read this article. Here's a quick tip on scanning multiple images into Photoshop:
  1. Place several of your photos on your scanning bed at one time (make sure they don't overlap)

    Images on a scanner

  2. Choose File > Import and choose your scanner from the list

  3. Follow your scanner's instructions to scan the photos into Photoshop

    Images straightened

  4. Once you are back in Photoshop, choose File > Automate > Crop and Straighten, and let the software create separate image files from the one multiple-image scan!
 
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Want to take a 2-day, live, online Adobe Photoshop with Barb? Click here.
 
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About the author: Barbara Binder is the president and founder of Rocky Mountain Training. Barbara has been a trainer for nearly two decades and has been recognized by Adobe as one of the top trainers in the world.

May 11, 2009

Adobe Captivate 4: Mastering Quiz Navigation Forward and Backward

by Kevin A. Siegel 

If you've added Question Slides to a Captivate simulation, you've likely come across two navigation issues that are tough to resolve. First, you test the quiz and, after answering all the questions, you can't get the pesky quiz to go backwards so you can review the answers. Second, if the project contains interactive objects (like buttons or click boxes), after clicking the object, you can't go back and click the object a second time. Even worse, you often times can't get to the slide at all (even if you click the Rewind button on the playbar). It's maddening I tell you!

There are two main reasons that projects with Question Slides end up with backward movement issues. The first problem you might be able to find and resolve on your own given time... but that second problem isn't so obvious. Read on...

First, if you want your users to be able to go backward and review the Questions in your quiz, you have to enable the backward movement feature.

  1. Choose Quiz > Quiz Preferences

  2. Select Settings from the Quiz category

  3. From the Settings area, select Allow backward movement

    Enable backward movement in quizzes

  4. Click OK 


Okay, so that takes care of the backward movement problem. But what about when users click on a button or click box in your lesson to jump to a slide, and then they can't get back to that slide. What's up with that? The slide in question wasn't a Question Slide. So why can't user's get back to it. The truth is, I see this kind of thing all of the time. And more times than not, here's what you can do to allow backward navigation to slides (specifically when you have slides with interactivity within the same project as Question Slides).

  1. Right-click the interactive object on the slide (click box, button or even a Text Entry box)

  2. On the Reporting tab, ensure none of the options are selected

    Reporting for an object disabled

  3. Click OK

    Believe it or not, this simple step should resolve the issue. Why? If you enable Reporting for an object, the object basically makes its slide a Question Slide, even though the slide is not a traditional Question Slide (it doesn't even look like a Question Slide). Once a user clicks the object, the user has, in effect, answered a question (Reported a result). Once reported, the result can't be reported a second time and navigation backward becomes impossible or clunky (even if Allow backward movement is enabled).
 
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Need to learn Adobe Captivate 4 fast? Attend a live, 2-day online training class. Click here for more information.
 
Note: Our new Advanced Captivate 4 class is now posted on our Web site. Click here for more information.

Upcoming Events

ASTD Captivate 4 "Tips and Tricks" Online Class

I'll be teaching a unique workshop for the ASTD as part of their Essentials online workshop series.

The workshop, titled "Essentials of Adobe Captivate 4: Tips and Tricks" will be held July 23, October 13 and December 14 from 10 a.m.-5 p.m., EST.

During the first part of this full-day, live workshop, you will learn about:

  • Best practices for recording eLearning lessons (screen resolution, capture areas and font usage within text captions)

  • Best practices for creating interactive Captivate simulations and how they are more effective than demonstrations (including how long your lessons should last)

  • Production techniques that will cut your development time significantly

  • Editing problems on your slide backgrounds without having to re-record the slide

  • Getting the most out of Microsoft Word via "round-tripping"

  • Correcting common audio problems

  • Editing your Captivate captions before you record a single action

  • Creating custom buttons for use in your Captivate projects

To learn more about the workshop, or to register, click here.
 
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eLearning DevCon 2009
 
Join me June 15-16, 2009 at the eLearning DevCon in Salt Lake City, Utah as I teach two pre-conference sessions on Adobe Captivate 4: Introduction to Adobe Captivate (1 day) and Advanced Adobe Captivate (1 day). Click here to learn more about the sessions (the descriptions refer to Captivate 3, but with Adobe's recent release of Captivate 4, I'll of course be teaching the newer version). Click here to learn more about eLearning DevCon 2009.

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Rocky Mountain eLearning Camp

I'll be presenting two sessions at the upcoming eLearning Camp to be held June 22, 2009 in Denver, CO. I'll be teaching a session on Six New Things in Adobe Captivate 4 and another on the Adobe Technical Communications Suite 2 (I'll be teaming with Barb Binder for this one). You can learn more here.

Questions of the Week

Adobe Captivate Question: Why Is There a Double-Click?

I am doing a software simulation, demonstrating Adobe InDesign CS4 features.  When I run Captivate and start recording, my mouse starts responding to a single click as if it were a double click.  It does this in InDesign and it does it when I stop recording and return to Captivate 4.0.  I never had this problem with Captivate 3.0.  Restarting the computer doesn't help. Got a solution?

Answer

 
There is no setting in Captivate that will change all of your clicks to a double-click during the recording process (you can control this kind of behavior post-production via the Options tab of a click box).

Are objects opening with a single-click when Captivate isn't recording, or only when you use Captivate. And which version of Windows are you using?

Follow-up

It turns out that this developer had a faulty mouse. After replacing it, Captivate behaved as expected.
 
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Adobe Captivate Question: What's the Best Way to Create a Menu?

How would you create a menu for an existing Captivate 3 project? Everything I have read says use the Menubuilder at the start of the project.

Answer:

You probably wouldn't use MenuBuilder until you were nearly done with all of the Captivate projects. Alternatively, you can add a TOC to your project via the skin. However, the TOC feature in Captivate 3 is not very good (the TOC in Captivate 4 is very good).

If you want to combine several Captivate projects under one umbrella, MenuBuilder is okay. However, I upload my content into an LMS. If you don't have an LMS, you could make a functional TOC in any Web authoring tool (such as Dreamweaver).
 
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Adobe Captivate Question: Can I Capture Student Input?

I want students to be able to fill out their name and employee ID on an initial screen, and then use information on a certificate at the end of the lesson (if students achieve a passing grade).  I do not use a Learning Management System, so the entire project has to be self-contained. Is there anyway to link a field on the certificate page with the data entered on the sign-in page without upgrading to Captivate 4?

Answer:

The feature you're looking for is not available in Captivate 3. However, you can do exactly what you're asking in Captivate 4 via variables and widgets (both are new in that version).

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Got a question you'd like answered? Email me.

Need a PDF? No Acrobat? No Problem!

by David R. Mankin  

Question: Which Adobe product creates PDFs...  and is FREE?

Free? Is your first instinct to say "Nothing is free"? Hmmm. Adobe Reader is certainly free, but you can't use it to created PDFs.  All versions of Acrobat 9 facilitate PDF creation in a variety of methods--but they are definitely NOT free!

The answer is not on your computer, but rather in the clouds. Clouds? Specifically, Adobe is now providing online services via Acrobat.com, a suite of free Web-based utilities. To use them, you need only to sign up for the service--provide a user name and a password and you're in! You get two gigabytes of storage, file sharing, online conferencing (Adobe ConnectNow), a word processor (called Buzzword), and the ability to create PDFs.

Acrobat.com

When you log on to Acrobat.com, you will notice that the service is still referred to as 'beta,' but I believe the fact that there is an 'Upload to Acrobat.com' button in Acrobat 9 indicates that Acrobat.com is not going anywhere.

There are a few limits to the free service. First, your ConnectNow conferences are limited to three participants. Second, as I mentioned earlier, your file storage has a two gigabyte limit. You can only create five PDF files online, and if you want bigger conferences, you'll have to buy Acrobat Connect Pro. (If you need to make lots of PDF files, you should buy Acrobat 9.)

You can use Acrobat.com to create PDFs from any of the following types of files: Microsoft Word (DOC), Microsoft PowerPoint (PPT), Microsoft Excel (XLS), text (TXT), Adobe PostScript (PS), image (bitmap, JPEG, GIF, TIFF, PNG), Corel WordPerfect (WPD), and OpenOffice and StarOffice presentation, spreadsheet, graphic, and document files (ODT, ODP, ODS, ODG, ODF, SXW, SXI, SXC, SXD, STW).

Making free PDFs with Acrobat.com 

If you decide Acrobat.com is a service you would likely use often, you may want to download the desktop version of Acrobat.com (a smooth Adobe AIR application that has all the functionality you'd expect without having to launch a browser). This app can be minimized to your Windows tray, or shown as a cool little desktop widget.

Acrobat.com Air application

If you find yourself with a borrowed laptop, or sitting at someone else's computer, and you need to make a PDF file, Acrobat.com can come to the rescue!
 
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Want to learn more about Adobe Acrobat? Attend Dave's live, 2-day online Acrobat class. Click here for more details.
 
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David R. Mankin is a Certified Technical Trainer, desktop publisher, computer graphic artist, and Web page developer. He is an Adobe-Certified Expert in Acrobat.

Grammar Workshop: "On to/onto" and "In to/into"

by Jennie Ruby

I don't know whether errors that I see in print with onto and into are due to confusion about these words or due to overzealous spellchecking, but I do know that a copyediting colleague of mine had to Google them the other day while correcting a manuscript. The issue is whether or not there should be a space between the on or in and the to.

Here are two examples showing the two different meanings of onto and on to.
  • Now move on to the next step in the process.

  • Now move onto the next step of the escalator.
In the first sentence, on and to are two separate words. On changes the meaning of the verb move. Move on is a different activity from just plain move. To is part of the prepositional phrase to the next step. In the second sentence, move is the verb, and onto is part of the prepositional phrase.

Here are some more examples:
  • They moved into the new house.

  • They moved in to the tune of "Born to Run."
In the first sentence, moved is the verb and into is part of the phrase into the new house. In the second sentence, in changes the meaning of move--moved in is different from just plain moved.

Check out these examples, and watch for others in your work:
  • Drag the icon onto your desktop.

  • Let's bring a graphical element in to clarify the process.

  • Move the mouse pointer into the circle.

  • Put some shading in to make the lettering stand out.

  • He should call in to the office. [to call in is different from to call]

Don't let your spell checker mistakenly blend these two separate words into one!

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About the Author: Jennie Ruby is a veteran IconLogic trainer and author with titles such as "Editing with Word 2003 and Acrobat 7" and "Editing with MS Word 2007" to her credit. Jennie specializes in electronic editing. At the American Psychological Association, she was manager of electronic publishing and manager of technical editing and journal production. Jennie has an M.A. from George Washington University and is a Certified Technical Trainer (Chauncey Group). She is a publishing professional with 20 years of experience in writing, editing and desktop publishing.

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Join Jennie in our online classes (she'll be teaching two upcoming classes for IconLogic): Writing Training Documents and eLearning Scripts and Editing with Microsoft Word 2007.

May 06, 2009

Adobe FrameMaker 9: Working with Em Dashes

by Barbara Binder 

Let's forget about FrameMaker for a moment and think about the em dash. The em dash normally demarcates a parenthetical thought where someone is starting a new thought within a single sentence. Typists who can't figure out how to insert an em dash into their documents often type in two sequential hyphens, like this --. Not very professional, but you'll see it all the time.

Back to FrameMaker. If you come across documents that use two dashes instead of em dashes, it's simple to fix. Choose Edit > Find/Change. Type -- into the first field and type \m into the second.

One has the option of setting an em dash open or closed. Open means you add a space on each side of the em dash and closed means you don't. As I've observed in my FrameMaker classes, this is a controversial subject for my students, with oddly emotional pleas (considering it's just a typesetting choice) on both sides.

The Chicago Manual of Styles sets em dashes closed, while the New York Times Manual of Style and Usage prefers open em dashes. In my role as classroom mediator, I always recommend that students be consistent: pick a style and stick with it. My personal preference falls somewhere in the middle. I have always preferred to use thin spaces on both sides of my em dashes, but that's just me.

In FrameMaker versions 8 and earlier, it didn't matter how you handled the spacing around your em dashes. While spell checking didn't pick up inconsistencies, it did recognize the em dash with or without spaces and correctly checked the words surrounding it. Not so with FrameMaker version 9. Closed em dashes now produce the dreaded "misspelling?" message on the words that precede and follow it. Ugh. Is this like the Smart Spaces feature that eliminates double spacing so that sentence spacing is no longer up for discussion? I'm guessing no, that this is just a bug.

At least for now, FrameMaker 9 users may want to try out my thin space/em dash/thin space technique, which effectively gets around the problem.
  1. Open up the Find/Change dialog box

  2. Find Text: \m

  3. Change To Text: \i\m\i
I like the look, spell check likes the thin spaces, and everyone is happy again, at least for now.
 
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Need to learn FrameMaker or Photoshop? Join me online for some live, highly interactive training.
 
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About the author: Barbara Binder is the president and founder of Rocky Mountain Training. Barbara has been a trainer for nearly two decades and has been recognized by Adobe as one of the top trainers in the world.

Questions of the Week

Adobe Captivate Question: Can I Quickly Change Transitions?

I would like to change the default caption transition effect from Fade in and Out to Fade in. It appears to me that the best way for me to create self paced learning is to provide users with Next /Back buttons on captions so that they can move on when they have read the content. As the default is set to Fade in and Out, I have to manually change each caption, or the image just fades.

Answer

 
Show the properties of any one text caption in your project (you can right-click a text caption and choose Properties). On the Options tab, change the transition and then, prior to clicking OK, check out the Apply to All feature.
 
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Adobe Captivate Question: Can I Change My Speech Agent?

I just got through with a series of lessons where the author wanted to use Kate's voice. Having tired of selecting Kate every time (the lessons were quite long with lots of chit-chat), I checked the "Do not show me again" box. Bad move because now I can't figure out how to get back to that speech setting to get that dialog box back again. I'm working on someone else's lessons now and they want a male voice. Would you mind enlightening me?

Answer:

If you choose Edit > Preferences and select General Settings | Confirmations Messages, you can reselect Speech selection. From that point forward, the dialog box you hid will reappear. Also, if you choose Audio > Speech Management, you can change the agent from one to the other with minimal clicks.

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Got a question you'd like answered? Email me.

Editing With MS Word 2007: Plan the Track Changes Workflow

by Jennie Ruby 

Whether you work on publications or on business documents, you need a plan before proceeding. Your plan should list the steps you take to shepherd a document from draft to final version. Your plan might include all the steps in a formal publication procedure from peer review to proofreading, or it might be as basic as "save a copy of the original before editing." To make your plan, you must answer some questions about your needs and methods.

Do you need to track changes?

Microsoft Word's Track Changes tool allows you to show the changes you make to a document. If you do not need to show the exact changes you made to the document, you may be able to skip this step. Here are some situations in which tracked changes are necessary:
  • When you are copyediting scientific or technical material and the author or reviewer must verify that your changes do not alter the technical meaning

  • When you need the author's approval of all the changes for any reason

  • When you need to see changes made by multiple reviewers and determine which ones to accept if there is a conflict

  • When you are training the writer to improve, so the writer needs to see the changes you made to the document

  • When your editing work is under review

  • When you simply want to see what you've done


Some authors may find it easier to review the document without tracked changes. In those cases, by all means skip tracking the changes and send the revised document for review

Do you need to track changes from multiple people?

If you want to see the changes multiple people make to the file, the best method is to protect the document for tracked changes before you send it out for reviews or share it on a network or webpage. This guarantees that the changes others make to the file will be tracked.

Do you need to track every single change?

Routine mechanical changes to a document, such as changing from two spaces to one after a sentence or moving periods inside closing quotation marks, may not be worthy of tracking. The reason you track changes is so that a reviewer who disagrees with a change can tell you to reverse it. Many of these small mechanical changes are not up for discussion because they are part of an editorial style.

A change that cannot be disagreed with does not need to be tracked. When you use the track changes tool, you can readily turn the tracking on and off to control which changes are tracked and which are not.

On the other hand, if even the smallest change must be reviewed, you may need to track every single change you make to the document. Using the Compare tool instead of the Track Changes tool will guarantee that every single change is marked.

Managing the Document Creation Process

Although most of my new Editing with Microsoft Word 2007 book is intended for the editing process after a document has been drafted, many editors are responsible for managing the creation of large, multi-author documents such as proposals and reports. If you are responsible for editing and formatting such a document, Word has some unique tools to help.

Styles and Quick Styles

Styles are predefined formats that can include both character and paragraph formatting. By using styles you can quickly and consistently format a long document. You can also give multiple documents a consistent appearance. Word comes with an extensive set of predefined styles, but you can also design your own. You can add your styles to the Quick Styles gallery, and you can limit the selection of styles for a particular document. The Styles task pane offers tools for inspecting and managing styles and for creating new styles.

Templates

A template is a formatted sample document that writers can use to type new text in the proper format. A template can contain styles and other design elements. You can limit the selection of styles so that writers turn in properly formatted documents.


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About the Author: Jennie Ruby is a veteran IconLogic trainer and author with titles such as "Editing with Word 2003 and Acrobat 7" and "Editing with MS Word 2007" to her credit. Jennie specializes in electronic editing. At the American Psychological Association, she was manager of electronic publishing and manager of technical editing and journal production. Jennie has an M.A. from George Washington University and is a Certified Technical Trainer (Chauncey Group). She is a publishing professional with 20 years of experience in writing, editing and desktop publishing.

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Join Jennie in our online classes (she'll be teaching two upcoming classes for IconLogic): Writing Training Documents and eLearning Scripts and Editing with Microsoft Word 2007.

Adobe Acrobat 9: Auto-Completing Form Fields in Acrobat (and Reader!)

by David R. Mankin  

If you find yourself filling out Acrobat forms frequently, you are probably tired of typing the same things over and over again. First Name, Last Name, Street Address... they don't change from day to day. Both Acrobat Professional and Reader have a great feature to help you with these repetitive typing tasks. The only catch is that it might be disabled on your installation.

Acrobat's Auto-Complete feature will help you speed your way through form fields in which you have typed similar data previously. To enable Auto-Complete, choose Edit > Preferences (or Acrobat > Preferences on the Macintosh). Click on the word Forms at the left, and look at the Auto-Complete section at the right. Your setting choices are Off, Basic and Advanced.

Acrobat Forms Preferences

Here are Acrobat's own description of Basic and Advanced:

Basic: The basic auto-complete feature stores the information you enter into form fields and uses these entries to suggest relevant choices as you type into a field. Once you enter a character into a field, a drop-down box displays a list of only the most probable matches. Double-click or press Down Arrow in an empty field to display an even larger list of possible matches.

Advanced: The advanced auto-complete feature stores the information you enter into form fields and uses these entries to suggest relevant choices as you type into a field. If there are probable matches for a field, tabbing into that field will automatically display a list of them. If there is a very probable match, it will be entered in the field automatically. Pressing Tab while the pointer is over an entry in the list chooses the entry and moves to the next field.

Advanced Auto Complete

There is also a check box to enable or disable numerical data inclusion, and a handy button to facilitate manual editing of the saved entries.

Acrobat AutoComplete list

Auto-Complete can cut down on the time you spend filling out forms. You likely use a similar feature in your browser--why not use it in your PDF forms as well.
 
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Want to learn more about Adobe Acrobat? Attend Dave's live, 2-day online Acrobat class. Click here for more details.
 
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David R. Mankin is a Certified Technical Trainer, desktop publisher, computer graphic artist, and Web page developer. He is an Adobe-Certified Expert in Acrobat.

May 01, 2009

Adobe Captivate 4: PowerPoint Updates A Problem? Not Anymore!

If you have created a presentation using Microsoft's PowerPoint, you can import the presentation into an existing Captivate project, or create a new project that uses the PowerPoint slides. That capability is nothing new to Captivate.

One welcome new feature in Captivate 4 is the ability to create a link between the slides imported from the PowerPoint 2007 presentation and the original PowerPoint 2007 presentation. Using this workflow, any changes made to the original PowerPoint 2007 presentation can be shown in the Captivate project. In older versions of Captivate, there was no link between the two programs and changes made in the original PowerPoint presentation required a fresh import into Captivate.

To import and then edit PowerPoint presentations:

  1. From the Create Project area of the Welcome Screen, click From MS PowerPoint

    The Open dialog box appears.

  2. Find and open a PowerPoint 2007 presentation

    The PowerPoint presentation is loaded and the Convert PowerPoint Presentations dialog box appears, offering a few controls over how the presentation is imported.

  3. At the lower right of the dialog box, ensure Linked is selected

    Linked check box


  4. Click OK

    The PowerPoint presentation will be imported into a new Captivate project.

  5. Choose Window > Library (to open the library)

  6. From the Presentation folder on the Library, right-click PowerPoint Presentation and choose Edit with PowerPoint

    The Presentation will open in a window that can best be described as a union between Captivate and PowerPoint.

    If you've used PowerPoint 2007 before, you probably recognize the familiar Ribbon and tabs across the top of the window.

    However, there are two buttons you wouldn't normally see if you opened the presentation directly in PowerPoint 2007: the Save PPT and Cancel Edit options at the left of the window.

    Save PPT and Cancel Edit buttons
At this point, it's a simple matter of making the necessary updates in the PowerPoint presentation and clicking Save PPT. The changes will instantly be reflected on the slides back in Captivate.

If the PowerPoint presentation has been supplied by somebody else in your organization, and the presentation has been imported into Captivate via a server you can, at any time, right-click the presentation in the library and choose Update to get the changes.
 
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Need to learn Adobe Captivate 4 fast? Attend a live, 2-day online training class. Click here for more information.
 
Note: Our new Advanced Captivate 4 class is now posted on our Web site. Click here for more information.

Adobe RoboHelp 8: Scripts Make Quick Work Out of Redundant Tasks

by Kevin A. Siegel

If you have ever used Microsoft Word to record or write a macro using Visual Basic, you already appreciate how much time macros can save you by automating repetitive tasks.

While RoboHelp does not support macros, scripts (which are coded instructions) provide the same functionality. RoboHelp ships with a few helpful scripts and if you are an application developer, you can create your own scripts from within RoboHelp or import them.

Run a Word Count Script

  1. Open a RoboHelp project

  2. Open the Script Explorer by choosing View > Pods > Script Explorer

    The Script Explorer pod appears at the far right of the window by default.

    Script Explorer pod

  3. Click the plus sign to the left of the Sample Scripts folder to expand the folder

  4. On the Script Explorer pod, right-click the Word Count.jsx script and choose Run

    The word count is quickly completed and the total Word Count appears at the bottom of the Output View pod.

    Word count complete

Edit a Script

Okay, so the word count script you just learned about is nice and all, but hardly anything to write home about. Get your pen and paper out... this next script rocks.

How many times have you found a web address in your project that wasn't correct? And how many times has that Web address needed to be corrected in multiple locations? This next script will let you fix URLs project-wide.

  1. On the Script Explorer pod, right-click the Link Converter.jsx script and choose Edit

    The Extend Script Toolkit opens.

  2. On line 10 of the script, replace www.oldurl.com with the address you want the script to find and correct

  3. Replace www.newurl.com with the correct address

    URL changed

  4. Save and close the script (choose File > Save and then choose File > Exit)

  5. On the Script Explorer pod, right-click the Link Converter.jsx script and choose Run

    Any files using the incorrect Web address are opened and corrected. You will be prompted to save each file that has been edited.
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Want to learn RoboHelp fast, and without the need to travel? Attend my live, online RoboHelp 8 class.

April 21, 2009

Adobe Captivate 4: Training the "Text to Speech" Agents

by Kevin A. Siegel  

As I continue to teach the new Adobe Captivate 4 in my beginner online class, one of the features that is getting the loudest applause is the Text to Speech feature. It's easy to see why... the Text to Speech feature is an easy-to-use utility that will instantly convert written text into audio files. All you have to do is type a slide note, select the note in the Text to speech column (in the notes area at the bottom of the Captivate window), click Convert to speech select a "speech agent," and click OK.

Text to be converted to Speech

Text to Speech button

Speech agent dialog

If you've spent any time with the utility, you have probably discovered that the pronunciation of the spoken words isn't always perfect. Unfortunately, if you don't like it, there isn't a pronunciation editor in Captivate that will help, so you're stuck. Bummer! Perhaps things will be better in Adobe Captivate 5.

The end! Have a nice day.

Oh, you were looking for solutions here? In that case, read on.

Believe it or not, there is actually a pronunciation editor for the Text to Speech utility, but it's not part of the Captivate interface and you aren't likely to stumble upon it accidentally.

If you have installed Captivate and the Text to Speech Utility, you'll typically find the tool in the following location:
  • Program Files\Adobe\Adobe Captivate 4\VT\Kate or Paul (depending on the agent you selected when you recorded)\M16\bin

There is an application hiding in the BIN folder called UserDicEng.exe.

UserDicEng.exe

Open UserDicENG.exe and the English User Dictionary Editor will open.

To change the pronunciation of a particular word:
  1. Open the unserdict_eng.csv dictionary file

    (Program Files\Adobe\Adobe Captivate 4\VT\agent\M16\data-common\userdict\)

  2. Click Add word

  3. Type the original word into the Source field

  4. Type the correct word into the Target field using the correct pronunciation (using the letters or the Pronunciation Symbols)

    You can always click Read Word to hear the pronunciation of the new, target word.

    Text trained

  5. Click OK

  6. When satisfied, click the File Save button

  7. Click the Close button

    The new pronunciation will be used by your Speech Agent within Captivate the next time you convert text to speech.
 
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Need to learn Adobe Captivate 4 fast? Attend a live, 2-day online training class. Click here for more information.
 
Note: Our new Advanced Captivate 4 class is now posted on our Web site. Click here for more information.

Trivia Question of the Week

Last Week's Question:
 
Globalization is a reality. Many technology companies in the United States are teaming with countries all over the world to develop software and eLearning. India is a main source of labor for these companies.

The United States has just over 300 million citizens. According to a report published by "USA Today," approximately 87 million Americans have college degrees (29 percent). Approximately how many English-speaking college graduates does India have?

Answer: We had a lot of guesses this week but nobody got within 100 million. Believe it or not, there are 300 million English-speaking college graduates in India, one for every man, woman and child in this country. (Source: Rick O'Sullivan, STC's Intercom Magazine, March 2009.)
 
This week's Trivia:
 
Let's assume that you have written some documentation and, when asked about how hard it's going to be for customers to read your text, you reply "a grade level of 8." Simply put, by saying "a grade level of 8," your text should be understood by anyone with an 8th grade education or higher.

Here is this week's trivia: Best-selling writers typically write for which grade level?

The first person to get the answer right will get credit here when we reveal the answer. Got the answer? Email us.

Questions of the Week

Adobe RoboHelp Question: Can I Get Links to Display Navigation Paths?
 
I have a project and some of the topics are linked by hyperlink, but I would like to link them so that they show up as part of the navigation path. Can you tell me the best way to make this happen?  Should I link the topics manually? If so, how do I do that?

Answer

 
You can do what you're asking via breadcrumbs. Simply ensure the topic in question is part of the TOC. Breadcrumbs are automatically added to the top right of your layout when you generate.
 
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Adobe Captivate Question: Customers Don't Have the Player. Now What?
 
I've developed a bunch of eLearning using Captivate. I just found out that a huge chunk of my users don't have the Flash Player. If I understand correctly, without the Player, the SWFs I publish won't play for them. Suggestions?

Answer:
 
Instead of publishing SWFs, you can publish Media (EXEs). When you publish in that format, the Flash Player is bundled into the EXE so your customer won't use a browser to watch your lesson, nor will they need the Flash Player (since it will be included in your EXE).
 
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Adobe Captivate Question: What Can I Do About a Slow Progress Bar?
 
I've been struggling to reduce the delay time after a user answers a question.  Even though one gets the "Correct - Click anywhere to continue" button right away, clicking anywhere results in the progress bar slowly moving forward, but the page doesn't advance.  This also happens on the results page when you click "Continue".  I have the results scored, but not going to a LMS.
 
Answer:
 
Set the action to Go to Next Slide instead of Continue. That will take care of the progress bar appearing to take too long to progress through the lesson.
 
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Adobe RoboHelp Question: Can I Add a Stop Printing JavaScript to all Topics?
 
Can I include a JavaScript in every topic in my RoboHelp project?  My company wants me to figure out a way to prevent, or at least discourage, employees from printing the topics.

 
Answer:
 
Your request sounds reasonable. While I have never tried it, the links below (from the RoboHelp forums) offer hope:
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Got a question you'd like answered? Email me.