May 18, 2008

Ground Floor Video Production for eLearning and Web Delivery

by William A. Collins Jr.


The following is a three-part series for the beginning to intermediate eLearning content developer. It's designed to teach, from the ground up, how to add video to content for eventual delivery on the world wide web.


Part One: Setting Up for Success

As the Creative Director for Multimedia Development at Learning Evolution, I've been involved in every aspect of developing graphic content for eLearning for several years. I've learned quite a bit from both knowledgeable colleagues and old-fashioned trial and error. The lessons I have learned throughout my career can be boiled down into good practices and an up-front acceptance of the following basic work flow processes. It is my hope that this three-part series will help you quickly learn the ropes of video production, as well as integrate dynamic video content with your eLearning projects.

Let's face a simple fact. People like video. It's dynamic, it's colorful and it grabs people's attention. Learners are expecting video more and more as bandwidths and budgets grow steadily larger. The sooner we get on this particular wagon, the sooner you can meet those needs.

Earmark a project...

Now that you've decided to do some video, you need to earmark a project for it. I would recommend doing something on your own (you really don't want to use a client as a guinea pig). Is there something that you have been wanting to do in a personal context for a while? Is there some pro bono work you've been meaning to do for that local charity? Do you want to try your hand at something a little off the beaten path? Now is the time to do it. Pick a project, something small, and get going. You don't need to do anything at this point aside from earmark the project... I'll get to project specifics later. The important thing now is to start thinking about a particular project as a video project; this will allow you to add it to your scheduling and will help solidify it in your work flow.

Get the studio ready...

Most video work that makes it into eLearning is shot in a studio (as opposed to shot on location, although a lot of this will translate to that anyway), so I'll start there.

"Talking Head" videos are commonly requested by clients; the format allows a manager or supervisor at the company to "personally" welcome learners. "Talking Head" videos are usually no more than a few minutes long--a perfect scenario to use for your project.

The studio needs to be a room in which you can control the lighting and sound. Not everyone can afford to dampen, soundproof, and dedicate an entire room for video, but you do need to find a nice quiet place that you can dedicate to video for the length of the shoot, or at least for a few hours for our intro video. Ideally, you want a place that can be shut off from the outside world for the entire length of the shoot. It's good to have a door that you can close (put a RECORDING IN SESSION sign on the outside; if nothing else it will make you feel fancy) and walls that aren't too echoey. To test for echoes, record something on your "room" and listen to it closely with some good headphones to see if you get echoes or hisses which might need to be addressed. Also, make sure the room has no windows (if there are windows, can they be easily covered?).

Hardware...

Let's look at the hardware requirements. You'll need a camera, a tripod, a microphone, some lights and a set.  "That sounds expensive, Will," you might say. Well, it doesn't have to be. Remember that you are looking at an eventual web delivery here, so the video can't be high definition anyway.

While it is true that high-fidelity cameras capture raw footage that is easier to deal with in the post-production environment because it makes it much easier to key out colors, for example, you can certainly do excellent, high caliber work with a mini-DV camcorder. If you won't be keying out a background, just make sure the background you do shoot looks great.

Try and find a good tripod--you want your camera to be very stable.

As for the microphone, I wouldn't recommend using the microphone that is built into the camera (even in an expensive HD camera); they are almost always tinny and pick up too much ambient noise.

For your purposes, you need a decent quality omni-directional lapel microphone. You can get one for a hundred bucks or so, and you really shouldn't skimp on this step as your audio quality is very important. The microphone can be attached to the camera directly, or via wireless transponders which I heartily recommend (although they will, of course, cost you extra money).

You will also need some lights. Remember that you are recording audio with the video, so photography lights with fans won't work well. Remember to get enough lights to light the subject (without too much shadow) as well as the background. If you are planning on keying out a background, pay special attention to making sure the background is evenly lit. (You might want a couple pieces of white foam core which you can use on the fly to bounce light where you need it.)

The Set...

The set is relatively simple. Will the subject be sitting behind a desk like a nightly newscaster? If so, you need a desk and a chair. Most of my subjects are shot standing, in which case you really don't need anything else. Just make sure to direct your subjects properly so that they don't sway--a common problem in first-time videos.

The Software...

Let's look at some of the necessary software. Windows has a program called Windows Movie Maker, and every time I tell people that it's free and already on their XP system, they don't believe me. You also need a good piece of editing software, like Adobe Premiere (which will import your raw video footage).

If you have Adobe After Effects you will be able to add a lot of fun motion effects to your video in addition to letting you key out colors, but you don't necessarily need it.

Likewise, companies like Digital Juice sell tons of reasonably priced, neat effects and graphics to augment your videos and really help them look professional without adding much time to your process.

You also want a dedicated audio editing program such as the excellent Adobe Audition (which I use almost exclusively) or you can get by with a free application like the very capable Audacity.

Finally, you will need encoding software to get your video ready for the web. There are many options, but the standard for eLearning is the Flash Video Encoder.

Setting things up...

Set the camera on the tripod so that you are shooting the background at the proper angle. If you are shooting a chroma key cloth hanging on a wall, make sure you are shooting it at a right angle, for instance. If you are shooting a drapery-type background, make sure it looks good in your viewfinder.

Now you need a pal to step in about halfway between the camera and the background. Make sure you adjust the tripod to shoot the subject head-on and level. Have your pal sit in the chair or stand on a tape mark, and if the subject is going to be standing, make sure your pal approximates the same height as your subject.

Look through the viewfinder and you'll know right away if you're going to be alright. While you do this step, mic your pal up with a lapel microphone and attach it to the camera. Go ahead and shoot some tests and have your pal read a page or two from a magazine, as you want a good cross section of pops and hisses in her speech so that you can level your inputs on the camera.

Shoot a few rounds...

Shoot a couple rounds of tests so you can import some sample footage to your editing station to see how things look and sound. Note the things you like and dislike, and make some more tests.

Try to change only one or two things between tests so you know exactly how certain changes affect your footage. Once you have some test footage you like, take a few minutes to document how you have things set up. Take some pictures to refresh your memory; put down tape x's on the floor where you have things like light. You can do an overhead sketch to show things like angles of lights.

Once you feel comfortable here, you are ready for the next step: Scripts, Subjects and Shooting.

Next week: Scripts, Subjects and Shooting.


About the Author:

William A. Collins Jr. is the Creative Director for Multimedia Development at Learning Evolution. An honored graduate of San Diego State University, Will has a B.F.A. with emphasis in Graphic Design. Will infuses the entire creative department at Learning Evolution with the ideal blend of art and science. He brings a professional, abstract and friendly demeanor to all his work. Will enjoys spending time with his beautiful wife Carolyn and their one year old darling daughter, Molly Jean.

About Learning Evolution:

Learning Evolution is a recognized leader in providing best of class customized eLearning and performance improvement solutions available to clients on their Learning Management Systems and Portals. In addition to eLearning services, Learning Evolution provides in-house video and audio production facilities and expertise.

Find/Change Improvements in Adobe InDesign CS3

by Barbara Binder

In my 20+ years of laying out publications, I've learned a series of lessons:

Lesson One: People preparing documents for me to place into a page layout program add some very wacky things to their files. Besides being unable to resist formatting their word processing files (even though they hired me to format their files for them), they also add all sorts of double spaces, triple spaces, tab space space tab sequences, tabs in the middle of paragraphs, hard returns in usual places, and on and on. 

Lesson Two: Whatever strange thing someone is putting in their files, they tend to do it consistently.

Lesson Three: Nobody listens when I explain how I want the files to be prepared. Or people pretend to listen, and then do their own thing anyway.

So what's a girl to do? Accept the files the way they are submitted, and then run a series of Find/Change sequences on them to clean them up and get them ready for my formatting. This works in just about any page layout program, from FrameMaker to QuarkXPress to InDesign. However, InDesign CS3 has added some particularly clever features to the Find and Change dialog box that really save some time.

Here are three of my favorites:

  1. Multiple Space to Single Space. In lieu of running a series of searches to weed out all extra spaces, I can now just pick this one preset. The Find What line looks very scary, so just don't look too closely. Basically, that string of characters is searching for multiple spaces of any kind (spacebar spaces, tabs, non-breaking spaces, etc.). Run the search and poof! All extra spaces are gone.

  2. Multiple Space to Single Space


  3. Multiple Return to Single Return. Another preset, this one pulls out all the extra hard returns.

  4. Multiple Return to Single Return


  5. Remove Trailing Whitespace. Trailing whitespace refers to one or more spaces at the end of a paragraph, between the final punctuation and the hard return. Most of the time these spaces don't cause any problems, but sometimes they don't fit on the same line as the punctuation and they force a new line or even a new page. For long documents, this can be a real nightmare.

Here's my workflow: place all the files into my InDesign layout. Open the Find/Change dialog box from the Edit menu. Select each of these three queries in succession from the Query menu at the top of the dialog box, while setting the Search parameter to Document, so that you can clean up all the files at one time. Change All.

Next week: More on Find/Change to streamline your workflow.


About the author: Barbara Binder is the president and founder of Rocky Mountain Training. Barbara has been a trainer for nearly two decades and was recently recognized by Adobe as one of the top trainers world-wide for 2007. Barb will be your trainer for our virtual Adobe FrameMaker 8 and InDesign CS3 classes.

May 15, 2008

Adobe Captivate: Round-Trip Your Background Image Edits

While Captivate is absolutely a great program (can recording an interactive eLearning lesson get any easier?), it does have its weaknesses. For instance, Captivate does not have any drawing tools of any kind. As a result, you cannot edit problems on your slide backgrounds directly in Captivate.

How many times have you run across a minor problem on a slide background that a simple Eraser tool (like you'd find in Microsoft's Paint) would fix in seconds?

Take the image shown below... I'd like to remove the box and text just to the right of the yellow folder. There's no way to do it in Captivate. What's a developer to do? Read on...

Background that needs editing

Some of you might be thinking that recording additional slides would be in order (and this time ensure the box and the text aren't there). While I'm not keen on recording additional slides, that's a solution that might work. However, who knows what kind of other problems recording additional slides would introduce. No thanks!

It may or may not surprise you to learn that you can edit any Captivate slide background in a graphics program like MS Paint. I've talked about the process in past issues of this newsletter. In case you've missed it, you'd do the following:

  1. Right-click the background you need to edit and choose Copy Background
  2. Switch to Paint and Paste the background into a new Paint window
  3. Use the Eraser tool to "fix" the graphic

    Eraser tool
  4. Choose Edit > Select All
  5. Choose Edit > Copy
  6. Return to the Captivate slide and (this is the big one) choose Edit > Paste as Background

    Bam!!! Your background problems are a thing of the past.

  7. Fixed background

    If you've never tried the steps I've just outlined, I encourage you to give them a try... they truly work and will save you countless hours re-recording.

Of course, I have one more trick up my sleeve. The problem with the steps above is that there are just too many steps. None of the steps are difficult, but miss any one of them and your background simply won't get fixed. Read on for a nifty approach that will make even quicker work out of fixing your background images.

  1. Using Captivate, right-click the slide background you'd like to edit and choose Find Background in Library

    Finding the background
  2. Right-click the found (and selected) background image in the library and choose Edit with mspaint (you could also elect to use a different program like PhotoShop or Fireworks by choosing Edit with... and opening your favorite image editing tool)

    Image in the library

    The image will quickly open in Paint. All you'd need to do now is edit the image, save your work and exit Paint.

    And double-BAM!!! The edited image would replace your Captivate slide background. No copying. No pasting. No manually switching between applications! Nothing. Now that's cool!

Do you have a Captivate production problem that's making you pull your hair out? Email your problem and let others learn solutions from your experience.


Want to learn more about Captivate? Click here.

More Advice On Recording Audio

Last week I ran an article about the best microphones to use for recording audio in Adobe Captivate. At that time I asked for comments from readers of this newsletter. Here are a few of the responses:

From Tina Silverstein, Course Designer, Alameda County Office of Education:

First of all, I second the recommendation for the BlueMic Snowball microphone. When you see the microphone, there is no question about how it got its name. I've heard people with professional audio experience comment on the good quality of the audio when using the Snowball microphone.

It has been my experience that the quality of audio when recording via a laptop is not as good as when recording via a desktop computer. When using a laptop, the microphone seems to pick up the laptop's "internal sounds," probably due to the fact that we tend to be very close to the laptop when recording. I ran some tests recording narration using a desktop and laptop with the same microphone (within minutes of each other). The quality of the audio recorded into the laptop was definitely inferior.

From Mary E. Hughes:

Here are two audio accessories that I have found to help improve audio quality by either saving time or increasing voice quality when recording:

I purchased Harlan Hogan's Portabooth for about $150. Hogan also provides instructions to make your own sound proof box in which to house your microphone. The sound proof box keeps out feedback and other noises as well as creates a rich, full and consistent sound. As its name implies, the Portabooth is portable for recording offsite.

Another accessory I use is a pop blocker that I purchased from a music store for about $20. This screen goes in front of the microphone and eliminates post-editing clean up of plosive 'p' and 'b' sounds when they cause a burst of volume in the audio recording.

Got any more suggestions or comments about this topic?

Please send me your emails and I'll be happy to post your responses here.

Grammar Workshop: Commas with Years and States in Dates and Addresses

by Jennie Ruby

A comma can act alone as a separator, and a comma can be part of a pair of commas setting something off. But when one of a pair of commas for setting off loses its partner, that is just wrong. An example I have been hearing of and seeing in business writing is the pair of commas that surround the year in a three part date and the pair of commas that surround the state or country. Here are some examples of this error:

  • The seminar will be held on June 4, 2008 at the conference center.
  • She traveled to Springfield, MA in the spring and to Falls Church, VA in the fall.

In these sentences there should be a comma after 2008 and commas after MA and VA. A three-part date, containing the month, the day, and the year, requires commas before and after the year. Confusion occurs because if you state only the month and year, you do not need commas: This is being written in May 2008. You also do not need commas with military or European style dates, where the day is placed before the month: The class will be given 4 June 2008.

There is no excuse for dropping the comma after the state or country. When you mention Avignon, France, or maybe Athens, GA, the country or state is really parenthetical, and really needs that second comma.

Note: I do hope to meet many of you online for the Essentials of Grammar online class I'll be hosting next month (June 4 and 5, 2008).


About the Author: Jennie Ruby is a veteran IconLogic trainer and author with titles such as "Essentials of Access 2000" and "Editing with MS Word 2003 and Adobe Acrobat 7" to her credit. Jennie specializes in electronic editing. At the American Psychological Association, she was manager of electronic publishing and manager of technical editing and journal production. Jennie has an M.A. from George Washington University and is a Certified Technical Trainer (Chauncey Group). She is a publishing professional with 20 years of experience in writing, editing and desktop publishing.

Want help with a grammar issue? Email us your troubles and we'll turn Jennie loose!

Adobe FrameMaker vs. Adobe InDesign!

Which of These Powerhouse Print Publishing Applications is Right for You?

by Barbara Binder

You've been producing publications in Word for years, but are finding that your files are just getting too complicated and difficult to handle. You are ready to make the move to a professional page layout program and turn to Adobe Systems, the world leader in publications software. Adobe offers two programs specifically for publishing multi-page documentation: FrameMaker 8 and InDesign CS3. Which one do you choose?

The two programs share a number of features. For instance:

  • Both allow you to design the page structure with master pages, including the ability to pull live data off the page to display chapter and section headings for quick reference
  • Both programs support paragraph styles and character styles to make quick work of text formatting. If tables are prevalent in your publications, you'll be glad to know that both programs offer table styles to quickly and uniformly lay out your tables.

So how do you determine which program to purchase and use for your work?

InDesign excels at:

  • Shorter, multi-story publications such as brochures, flyers, newsletters and magazines
  • InDesign is chock-full of high-end typography controls such as automatic ligatures, tracking, kerning, glyphs, baseline shift, hanging punctuation, drop-caps, and more
  • FrameMaker can produce multi-story pubs like InDesign, but creating this kind of document is it is very cumbersome in FrameMaker

FrameMaker excels at:

  • Laying out long, multi-chapter publications
  • With the strong and flexible numbering options, you can make quick work of table, figure and section numbering
  • You can add cross-references, equations, conditional text (for multi-version documents), all sorts of hypertext links, and user variables (for ever-changing product names and numbers).

Adobe states that InDesign has "robust" long document support. It does have some of the features mentioned above, but in my opinion, it InDesign falls short for the really long, complex technical documents.

If you are a technical writer, working on product documentation, I'd steer you towards FrameMaker. For the rest of you, the wide and varied features of InDesign will probably be a better fit. Or do what I do, buy both and then you can chose the best fit for each individual job!


About the author: Barbara Binder is the president and founder of Rocky Mountain Training. Barbara has been a trainer for nearly two decades and was recently recognized by Adobe as one of the top trainers world-wide for 2007. Barb will be your trainer for our virtual Adobe FrameMaker 8 and InDesign CS3 classes.

Questions of the Week

RoboHelp 7 Question: How Do I Get Topic Titles to Appear Instead of File Names

I am working through the Essentials of Adobe RoboHelp 7 HTML. On page 96, in the Link View section the image displays the title of the individual files and the linking structure. My computer is displaying the file names (which are a tad cryptic). How can I change this to display the title?

Answer

You are currently viewing the files by File Name. Choose View > By Topic Title and you should be all set.

RoboHelp 7 Question: How Can I Get Right-Clicking to Work on the Topic List Pod?

In chapter two, p. 45, or your Essentials of Adobe RoboHelp 7 HTML book, you mention that in the Topic List, topics should sort automatically.  However, in my copy of Version 7, there is not File Name/Title at the top of the Topic List.  Is there some way to turn this feature on?  Also, I'm unable to right click on any of the topics in the Topic List.  I know that it's not a hardware feature because I'm able to right-click other areas in the application.  Any help would be appreciated.

Answer

To show the details of the Topic List pod, choose View > Details View. Your inability to right-click is another matter. I tested the Topic List pod and I was able to right-click topics in either list or detail view. Upon playing a bit more, however, I noticed that if the pod is not tall enough, right-click functionality doesn't work if you are in list view, but does work in detail view.

Captivate vs. Presenter Question: What's the Difference?

Do you know of any written comparison of same or different features Captivate and Presenter?  Our IT department is wanting us to try Presenter instead of Captivate saying it's a better product.  Frankly I'm just now getting decent with Captivate and not excited about switching products.  Do you have any advice?

Answer:

The programs meet two entirely different needs. Adobe Presenter is used from within PowerPoint and allows you to basically create SCORM compliant presentations. Adobe Captivate allows you to create interactive software simulations.


Got a question you'd like answered? Email me.

May 12, 2008

Adobe Captivate: Can You Hear Me Now? Fellow Readers Offer Microphone and Audio Advice

Last week a reader asked the following question:

What specific advice can you give about the kind of microphone to purchase for making good quality audio narrations to accompany my Captivate training sessions, minimizing echo and other audio problems? It needs to connect to my Dell laptop PC.

I would prefer the versatility of a standalone microphone on a stand that could sit on my desk, rather than a microphone built into a headset. I had in mind trying to limit the cost to around $100, but if that isn't reasonable please tell me.

As I mentioned last week, I prefer boom microphones built into the headset since I think the boom keeps your mouth a consistent distance from the microphone. As for brands, I've had good luck using a $50 microphone readily available at Staples and Best Buy. The manufacturer is Micro Innovations. You can see reviews of their headsets here.

I wanted to get some feedback on good microphones and audio editing software from other Captivate developers. Here are some of the responses I received from fellow readers based on last week's call for feedback on this topic:

From Mike Baker, Information Resource Consultant II
Staff Development & Training

I use an Edirol UA25 to connect my Audio-Technica 3035 cardioid condenser mic to my PC via a USB port. That gives me awesome, studio quality sound. I am also using a "Mic Thing" to prevent any echoes, hollow sound, etc. This setup was a little pricey (all items can be found on Amazon). If you are looking for something around $100, we have one laptop setup with a BlueMic Snowball microphone. It is a straight USB microphone and gives us great sound.

From Susan Hawkins, First American Default Technologies, Curriculum Coordinator and Lead Trainer

I utilize Sony's Sound Forge.  With it, I only 'normalize' audio to 6db across the board (so all audio per slides in entire CBT is similar) and remove click or mouth sounds.

From M. Kristin Westrum, Metafile Information Systems, Inc., User Assistance Development

I've had experience with two microphones:

  1. A simple Altec headset that plugs into my laptop.  This produces poor quality sound; it's almost impossible to get enough volume, every "s" sounds like a lisp, and it picks up both breathing and background noises.  And if the microphone component moves half an inch further from your mouth, there's an audible difference.  For online demos the quality is bad to borderline.
  2. We recently switched to a handheld JVC microphone; the difference is amazing. While you have to hold it manually, there's no variation in voice.  The sound is sharp and clear. What amazed me the most was when my phone rang in the middle of a recording session and the microphone didn't pick it up! This is a hand-held dynamic microphone designed to plug into a computer; cost about $50 5-10 years ago.

Got any more suggestions or comments about this topic? Please send me your emails and I'll be happy to post your responses here.


Got a Captivate production problem that's making you pull your hair out? Email your problem and let others learn solutions from your experience.


Want to learn more about Captivate? Click here.

Link of the Week

Free Training Video, Part 3: Adding FrameMaker books and Documents in RoboHelp 

For the past two weeks, I've been telling you about free Technical Communication Suite training videos created by RJ Jácquez, Adobe's Senior Product Evangelist. This week, I encourage you to complete RJ's trilogy and watch Part 3, where you will learn about adding FrameMaker books and documents in RoboHelp as live links, and reusing FrameMaker content for creating Online Help systems, Searchable Knowledge bases, Performance Support systems and even Policies and Procedures.

Note: The video includes all exercise files needed for you to follow along with RJ.

Click here to watch the third video.

Grammar Workshop: Do I need a Comma There? The problem of the Optional Comma

by Jennie Ruby

The rules of grammar are quite specific about some things. You say she is, not she are, for example. But when it comes to the comma, the rules of grammar break into three parts: commas that are required, commas that are forbidden, and commas that are optional.

One of the optional commas is the comma before and or or in a list of three or more items. This optional comma is so well known that it has a name: the serial comma. Other optional commas are less well known. We'll take a look at one of those as well.

Use of the serial comma is one of the first style decisions you must make in a piece of writing. Journalistic styles generally do not use that comma; science and technical styles do.

Journalism:

  • The conference today was attended by three candidates: Clinton, Obama and McCain.

Science/Technical:

  • The diagram illustrates examples of atoms, molecules, and subatomic particles.

Once you have made your style decision about the serial comma, you use or omit it consistently throughout your document. The same is true for one of the other optional commas: the comma after an introductory phrase describing time or place. The grammar rule is that the comma is optional after a short phrase of time or place, but required for a longer phrase. It is a style decision whether the cut-off is one, two, three, or four words. If your phrase has five words or more, the comma is required.

Short phrases of time or place:

  • In the morning I will walk the dog. (you could include a comma after the word morning)
  • In 2007, we introduced a new product. (comma optional)
  • After the severe tropical storm, the storm drains were flooded. (comma required)
  • After all, the roads were never meant for so much traffic. (comma required--this phrase is a transition, not about time or place!)

When the comma is optional, you should still make a consistent decision about whether you are going to use that optional comma in a particular document or publication. A student in one of my classes mentioned that her office decided to use the comma after In [year], but not after other short phrases of time or place. By making a clear style decision to use-or not use-an optional comma throughout a document, you spare yourself the agony of making an individual choice on each sentence. And your readers will have a more consistent reading experience.


About the Author: Jennie Ruby is a veteran IconLogic trainer and author with titles such as "Essentials of Access 2000" and "Editing with MS Word 2003 and Adobe Acrobat 7" to her credit. Jennie specializes in electronic editing. At the American Psychological Association, she was manager of electronic publishing and manager of technical editing and journal production. Jennie has an M.A. from George Washington University and is a Certified Technical Trainer (Chauncey Group). She is a publishing professional with 20 years of experience in writing, editing and desktop publishing.

Want help with a grammar issue? Email us your troubles and we'll turn Jennie loose!

If you'd like to attend a grammar class with Jennie, check out her upcoming virtual class in the article above.

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