I recently received the following question from a reader of my skills & drills newsletter:
Question: I have been asked to make the text captions in my Captivate project exactly match the audio. The thinking by management here is that people without speakers or headphones can still see the text captions. I argue that hearing and seeing the same text is redundant and distracting. Do you have any advice on the use of Audio and Text captions in terms of effectiveness?