Not that many years ago, computer technicians were limited to being just that: computer technicians. They installed memory chips (RAM), replaced hard drives, changed video cards, and instructed users on how to use these new and mysterious machines
As user confidence increased, the PC technician’s knowledge requirements grew horizontally but at a much more rapid pace. How did the technology support industry keep up? They added more technicians and in doing so added industry certifications.
Every product or service that enters the marketplace requires technical sales, installation, user training, product repair and service, ongoing support (help desk), upgrade services, and update training. In addition, every technical product has an end of life, and its disposition can also be the responsibility of the PC technician.
Without turning this article into a lecture or a history lesson, you need only look back 10 years and compare the technologies then to what’s available today. Nothing is the same. And, what about new technologies? The best technician who changed fields or retired 10 years ago would require a technology skills update if re-entering the field today or run the risk of being left behind (or perhaps unable to find employment).
With all the new technologies along with the existing ones, it is education, training, and maintaining your skill level that makes the IT Technician such a valuable component in the industry. When called, will you be ready to meet these new challenges?
Kevin Smith is a service veteran and has been teaching the CompTIA A+ Certification prep course since 1999. He has served CompTIA as an A+ Subject Matter Expert for several versions of the A+ examination. Kevin, who is the author and publisher of the “A+ Study Hall’ electronic courseware, which includes practice testing, received his A+ Certification in 1997 while owning a small computer service company.
Kevin is a graduate of the SUNY Buffalo system, holds the CompTIA A+ Certification, and is a Certified Online Training Professional (COTP) with the International Council for Certified Online Training Professionals (ICCOTP).