by Willam van Weelden, COTP
RoboHelp is an awesome help authoring tool. However, even the best tools misbehave.
While working with RoboHelp, you are likely to come across error message from time to time. For instance, atsome point you'll likely be tasked with customizing a Screen Layout.
You can access RoboHelp's Screen Layout Editor by visiting the Output Setup pod. (Projects > Pods > Output Setup). From there, expand the Screen Layouts and double-click the layout you want to edit.
While working with RoboHelp, you are likely to come across error message from time to time. For instance, atsome point you'll likely be tasked with customizing a Screen Layout.
You can access RoboHelp's Screen Layout Editor by visiting the Output Setup pod. (Projects > Pods > Output Setup). From there, expand the Screen Layouts and double-click the layout you want to edit.
You can make all kinds of changes to a layout including modifying its colors and images. During the editing process, it’s reasonable to assume that you’ll want to see a Preview. For this, the Screen Layout Editor has a Save and Preview button in the bottom right of the dialog box.
When attempting to show the preview, you'll likely see the following error message:
When attempting to show the preview, you'll likely see the following error message:
If you encounter the error, don’t panic. The error is caused by an internal script error; you haven't done anything wrong. You can simply click the Yes button to continue. (If the same message appears again, click Yes again.)
The preview will open. Unfortunately, if you click anything within the Preview window (such as a different topic), the same error message will appear.
I don't know about you, but I'd prefer to avoid all of these error message. Go ahead and click the Save and Preview button. Then, from the upper-left of the Preview, click the View with button and select your browser of choice. The preview will open in your browser without additional error messages.
The preview will open. Unfortunately, if you click anything within the Preview window (such as a different topic), the same error message will appear.
I don't know about you, but I'd prefer to avoid all of these error message. Go ahead and click the Save and Preview button. Then, from the upper-left of the Preview, click the View with button and select your browser of choice. The preview will open in your browser without additional error messages.
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If you'd like to learn how to use RoboHelp, check out Willam's live, online RoboHelp classes.
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Willam van Weelden is a Certified Online Training Professional (COTP), veteran Help Author, RoboHelp consultant, and technical writer based in the Netherlands. He is an Adobe Community Professional, ranking him among the world's leading experts on RoboHelp. Willam’s specialties are HTML5 and RoboHelp automation. Apart from RoboHelp, Willam also has experience with other technical communications applications such as Adobe Captivate and Adobe FrameMaker.
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